What are the responsibilities and job description for the Service Technician Lead position at MorganHCM?
Job Overview:
As a Field Equipment Service Technician with MorganHCM, you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for our valued customers. This role requires strong technical skills, excellent customer service abilities, and the ability to work independently with minimal supervision.
In this position, you will be responsible for parts inventory, service call closure, and documentation of work assignments and time. You will also participate in on-call service, including after-hours and weekend schedule rotations. Your duties will include installing, repairing, and removing specified coffee and beverage dispensing equipment, as well as performing scheduled and unscheduled service activities such as emergency service calls, preventative maintenance, surveys, and installations.
We are seeking an experienced professional with a minimum of 3 years of mechanical and technical experience. Previous foodservice experience is preferred, as is previous electrical, plumbing, HVAC, and tech meter experience. A valid driver's license with a clean driving record is required, as you will need to travel within a 100-mile radius of our branch location. Ability to problem-solve and diagnose equipment issues, lift up to 60 lbs frequently, and prioritize and perform both scheduled and unscheduled service activities is essential.
If you possess excellent oral and written communication skills, good customer service skills, and are able to build rapport and cooperative relationships with customers, we encourage you to apply.
As a Field Equipment Service Technician with MorganHCM, you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for our valued customers. This role requires strong technical skills, excellent customer service abilities, and the ability to work independently with minimal supervision.
In this position, you will be responsible for parts inventory, service call closure, and documentation of work assignments and time. You will also participate in on-call service, including after-hours and weekend schedule rotations. Your duties will include installing, repairing, and removing specified coffee and beverage dispensing equipment, as well as performing scheduled and unscheduled service activities such as emergency service calls, preventative maintenance, surveys, and installations.
We are seeking an experienced professional with a minimum of 3 years of mechanical and technical experience. Previous foodservice experience is preferred, as is previous electrical, plumbing, HVAC, and tech meter experience. A valid driver's license with a clean driving record is required, as you will need to travel within a 100-mile radius of our branch location. Ability to problem-solve and diagnose equipment issues, lift up to 60 lbs frequently, and prioritize and perform both scheduled and unscheduled service activities is essential.
If you possess excellent oral and written communication skills, good customer service skills, and are able to build rapport and cooperative relationships with customers, we encourage you to apply.
