Restaurant Manager

Company Description

Join the team at The Balfour - A Morgans Original, a historic Miami Beach landmark since 1940, now managed by Ennismore. The Balfour is an Art Deco gem in the South of Fifth neighborhood with iconic original design touches that feel like a laid-back social hub for guests and the neighborhood. Be part of a team dedicated to maintaining the hotel’s legacy while delivering outstanding service in this unique and dynamic setting where you can be your best self.

We're looking for an Restaurant Manager to join The Balfour! The Restaurant Manager will be the the Restaurant's GM go-to person, stepping in wherever and whenever the team needs them most. Daily duties include but are not limited to, recruiting, training, motivating, covering the floor or bar as needed and above all ensuring guests are having the best experience. You must have lots of energy, passion and resilience for this role as we work towards an exciting new restaurant opening.

Job Description

Reports To: Restaurant General Manager

Supervises: 20 to 40 Front of House Teammates

General Purpose: The Restaurant Manager manages the restaurant's daily operations, including the selection, development, and performance management of FOH teammates. In addition, they oversee the inventory and ordering of food and supplies, optimize profits, and ensure that guests are satisfied with their dining experience.

Specific Responsibilities

• Ensures the highest and most efficient level of service the guest expects.
• Ensures the restaurant is staffed sufficiently for each meal period.
• Works to keep staff morale high.
• Rolls up sleeves and willing to 'get dirty' to keep standards high, or to cut staff where possible and save the restaurant money.
• Train, train, and train staff some more. Give verbal and written quizzes often.
• Ensures all employees are following service standards.
• Identifies ways to operate more efficiently, cut costs, and drive revenue.
• Ensure cleanliness (of staff, restaurant).
• Creates a total awareness of in-house VIPs and reviews names with staff members during pre-service meetings.
• Constantly seeks improvement in self, staff, and the company.
• Cultivates a following of regulars.
• Reports to work on time and ready to work scheduled shifts.
• Maintains a positive, friendly attitude with staff & guests.
• Maintains a clean, orderly appearance in the restaurant service area.
• Ensures proper uniforms/dress for all staff.
• Assists/executes all tasks as assigned by the General Manager.
• Screens all potential staff members before an interview with F&B Director.
• Leads training program for all new hires.
• Implements training policies and schedules for new hires.
• Keeps all training documents up to date and accessible.
• Communicate the status of re-training needs for new hires and other teammates to the rest of the FOH team.
• Implements and administers employee reward program (contests & gift cards).
• Interview potential employees/hiring.
• Maintains and enforces steps of service protocols and standards of service.
• Completes new hire paperwork to be given to HR.
• Completes and submits Personnel Action Forms for all teammate gains/losses/status changes
• Reviews and approves time clock activity
• Attends daily and weekly meetings as required.
  
  

Qualifications

• Competent with Windows-based computers and Microsoft Office and familiar with industry-standard software.
• Demonstrates enthusiasm for all things The Balfour and Ennismore.
• Must pass a background check.
  
  

Education /Formal Training

• Some college education.
  
  

What We're Looking For...

• 3 years of experience in a similar role
• Passionate and knowledgeable about the food and beverage industry with connections and network in the Miami area.
• Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them.
• Ability to prioritize and adapt to the changing needs of the operation.
• Excellent verbal and written communication skills. Fluent in Spanish and English preferred.
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are comfortable with the strategic as well as day to day detail.
• You are able to easily identify and utilize emerging trends and technology to generate revenue.
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.
• You get things done, independently and skilled at taking decisive action.
  
  

Additional Information

What's In It For You...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
  
  

Morgans Originals is part of the Lifestyle Collective of Ennismore. Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company.