What are the responsibilities and job description for the Customer Service - Service Advisor position at Moritz Kia?
Do you have previous automotive experience? Have you worked with Reynolds & Reynolds? We're hiring Service Advisors to join our team.
Service Advisor Responsibilities
- Oversee service orders and flow of Drive Lane and ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Service Advisor Qualifications
- Reynolds and Reynolds experience ( not required, but preferred )
- Previous automotive experience is preferred
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
- Willing to submit to pre-employment background check and drug screen
What We Offer
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Saturday Lunches
- Family owned and operated
- Long term job security
- Apprenticeship Programs
- Paid uniforms
The Moritz Companies are an established group of family owned automobile dealerships. We have served the automotive needs of Texas for more than 40 years by maintaining a long-established tradition of excellence and customer satisfaction. Moritz KIA promotes from within and provides and stable work environment for personal and professional growth. We seek reliable , multi-tasking, organized, personable, hard-working individuals who will share our passion for great service and have a drive to go above and beyond the minimum standard. Let us make you an offer
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
