What are the responsibilities and job description for the Remote Customer Service Agent (Auto Dealer Support) position at Morley Companies?
About the Role
Role : Full time | Remote – Michigan residents
If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! As a remote Remote Customer Service Agent (Auto Dealer Support) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed!
What You'll Do
Provide fantastic service over the phone
Use your computer skills to :
Research requests related to profile assistance
Track vehicle shipments and vehicle orders
Assist with car warranties
Escalate critical orders
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours : M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
Computer, typing and phone skills
Can speak and type proficiently at the same time
Able to problem-solve, act as a consultant and resolve customer issues
Solid work ethic, able to meet deadlines
Excellent organizational and interpersonal skills, strong attention to detail
Eligibility Requirements
High school diploma or equivalent
Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Available to work during the hours below. Note : Must be able to stick to the schedule reliably, as some queues are time sensitive.
Schedule
Training (requires 100% attendance) :
First five weeks – instructor-led :
8 hours / day
Between 9 a.m. and 5 : 30 p.m. Eastern time
Monday - Friday
Next four weeks – hands-on calls :
Scheduled during hours of operation :
Between 8 a.m. and 6 p.m. Eastern time
Monday - Friday
Work schedule :
Able to work shifts between 8 a.m. and 6 p.m. Eastern time
Monday - Friday
No weekends!
Nice to Have
Degree in a relevant or related field
Experience in the automotive industry
Remote Work Requirements
Michigan resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video () to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
direct link to video : )
Why Join Our Morley Family
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.
Health & Wellness Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance (company paid)
Benefits to Make Your Life Easier
Teladoc : 24 / 7 online access to doctors
24 / 7 nurse help desk
Patient advocacy : Free 24 / 7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify : and your right to work : .
Click here to view Morley’s CCPA Notice for applicants in California : .
Click here to view Morley's privacy policy : .
