What are the responsibilities and job description for the Work at Home Customer Service Advisor (Remote - Michigan) position at Morley Companies?
Role: Full time | Remote - Michigan residents
Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? If you have the confidence and passion to provide exceptional customer service, you can be successful as a Work at Home Customer Service Adviser at Morley.
In this early career role, we'll teach you everything you need to know so that you can feel confident in supporting our customers. In addition to our comprehensive training, Morley offers a leadership development program to help you grow your career.
You'll find that we have a competitive benefits package and a positive, empowering work environment. Join our Morley Family and begin your career here.
What You'll Do
- Relay detailed information to customers, as well as managers and clients
- Research, process and resolve customer questions about insurance, benefits and quality-care issues
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.
Skills for Success
- Excellent communication skills
- Basic math skills
- Computer and Microsoft Office proficiency
- Able to analyze detailed information and draw reasonable conclusions
Eligibility Requirements
- High school diploma or equivalent
- Two years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Available to work shifts between 8 a.m. and 9 p.m. Eastern time, on various days Monday through Friday, with possible Saturdays/Sundays from October through March
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline (Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.)
Cellular phone
Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://insde.co/7i4q)
Why Join Our Morley Family?
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn rewards for meeting health goals)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance
Benefits to Make Your Life Easier
- Teladoc: Free online access to doctors 24/7
- Registered nurse 24/7 help desk
- 44North patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance (online will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: bit.ly/MorleyEverify and your right to work: bit.ly/MorleyRightToWork.
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
- Click here to view Morley's privacy policy: https://morleycompanies.com/privacy.
Salary : $32,400 - $41,000
