What are the responsibilities and job description for the Parts Assistance Offsite Support (Remote - Michigan) position at Morley?
About the Role Location: Remote
- Michigan residents Are you a clear communicator? Do you have a solid understanding of automotive dealer parts assistance center processes and are interested in working from home? This could be an exciting opportunity for you! In the remote Parts Assistance Offsite Support role at Morley, you'll support a major domestic automotive OEM by managing export cases, assisting international partners with parts procurement and updates, and handling customer inquiries. What You'll Do Oversee parts procurement for export customers, utilizing client systems to access case information. Tasks include defer harness procurement, order releases and holds, managing backorders, critical parts, VIP part updates and reporting. Communicate with customers regarding case updates and questions, ensuring efficient email management and timely responses. Enter RFI orders on their behalf. Coordinate and streamline processes for international orders, ensuring compliance with order quantity restrictions across various regions Back up team members by managing cases and handling release / cancel requests during their absences Provide parts updates for regional monthly meeting agendas Drive strategic process improvements to enhance efficiency in addressing part-specific inquiries and case management Have a full understanding of project operations and workflow processes to meet quality and productivity targets, and deliver services that meet those goals Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m.
- 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success Required Skills Strong communication skills (spoken and written) Computer, typing and phone skills Industry expertise and knowledge of typical projects for this position Excellent interpersonal skills A positive, self-starter attitude with a solid work ethic and ability to meet deadlines Organizational skills, honed attention to detail Be able to: Quickly understand the customer, confidently build rapport and engage in a professional manner Remain at your desk for long periods of time Take / make phone calls Speak and type effectively at the same time Problem solve Act as a consultant Negotiate / mediate resolutions that meet objectives Eligibility Requirements One or more years of dealer parts assistance center experience High school diploma or equivalent Two or more years of relevant customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) Able to work shifts within the center's hours of operation: Monday
- Friday 8 a.m.
- 4:30 p.m. Eastern time / 7 a.m.
- 3:30 p.m. Central time / 6 a.m.
- 2:30 p.m. Mountain time / 5 a.m.
- 1:30 p.m. Pacific time Note: Some cases have a specific time they need to be responded to since they are international; in those situations, you may be asked to come in early to handle them Must be able to stick to the schedule reliably Nice to Have College degree in a relevant or related field Remote Work Requirements Michigan resident High-speed internet access at home that you are able to connect to via Ethernet or landline Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Join Our Morley Family The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn a reward for getting your annual wellness checkup) Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance Benefits to Make Your Life Easier Teladoc: Free online access to doctors 24/7 24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley. Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork. Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa. Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.
