Specialized Technical Automotive Consultant (Work at Home)

Job Description

ABOUT THE ROLE

Location:

• Work from Home – Michigan, Indiana, Ohio, Wisconsin, Nevada, Texas, South Carolina, Georgia and Florida residents
• Initial on-site training – Saginaw, Michigan
  
  

Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley?

Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.

Be the first line of defense in solving new and challenging vehicle repair issues.

Why Apply

• Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.
• Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.
  
  

What to Expect

• Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
• You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
• Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
• Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
• Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.
  
  

Want to Learn More?

• Read about a day in the life of a Morley Technical Automotive Consultant: https://insde.co/o9tc
• Watch this video to discover more about what you can expect in this role: https://mrly.info/xjy
  
  

Have Questions?

Engage directly with our Talent Acquisition (TA) team via live chat during business hours:

• careers.morleycompanies.com
• Chat hours:
• M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
• Closed on some holidays
• TA will respond to after-hours questions the next business day.
  
  

Skills For Success

Required Skills

• Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems
• Able to use electronic service manuals
  
  

Eligibility Requirements

• High school diploma or equivalent
• Five or more years of recent experience as a mechanic in a full-service shop
• Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
• Valid driver's license
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center’s hours of operation:
• Monday - Friday
• 7 a.m. - 8 p.m. Eastern time / 6 a.m. - 7 p.m. Central time / 5 a.m. - 6 p.m. Mountain time / 4 a.m. - 5 p.m. Pacific time
• No weekends!
• Must be able to stick to the schedule reliably, as some queues are time sensitive
  
  

Nice to Have

• Electric vehicle (EV) experience
• Microsoft Office experience
• Typing skills
  
  

Remote Work Requirements

• Michigan, Indiana, Ohio, Wisconsin, Nevada, Texas, South Carolina, Georgia or Florida resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment
  
  

WHY JOIN OUR MORLEY FAMILY

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
  
  

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)
  
  

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services
  
  

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.
  
  

Company Description

**Our clients**

We serve four demanding markets:

• Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers
• Global / Fortune 500 companies seeking meeting, incentive and special events management
• Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage)
• Museums, schools, libraries and other institutions seeking custom built exhibit installations.
  
  

**Three companies, countless solutions**

We serve these markets through three distinct entities that work independently or in close coordination with one another to deliver highly integrated and complex solutions:

• Business Process Outsourcing** where we manage contact centers and processing centers in North America and near-shore locations
• Website: www.morleybpo.com
• Meetings & Incentives** where we manage meetings, conferences and incentives for groups ranging in size from tens to thousands
• Website: www.morleymeetings.com
• Exhibits & Displays** where we build and install museum exhibits and trade show properties
• Website: www.morleyexhibits.com
  
  

Since 1863, we’ve cultivated a culture of delivering extraordinary experiences. It’s woven into our DNA, propelling us to achieve exceptional, award-winning outcomes. This ethos empowers our dedicated associates to unleash their full potential, and help our clients achieve great results. At Morley, we call it Moving People to Move Mountains.

**Service is the heart of our business, and people are its soul**

Happy associates make happy customers. Empowered with the tools and authority to make their solutions and service something to smile about, our associates delight in ensuring every experience for our clients and each other is extraordinary.

**Website**

www.morleycompanies.com

• Our clients** We serve four demanding markets: - Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers - Global / Fortune 500 companies seeking meeting, incentive and special events management - Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage) - Museums, schools, libraries and other institutions seeking custom built exhibit installations. **Three companies, countless solutions** We serve these markets through three distinct entities that work independently or in close coordination with one another to deliver highly integrated and complex solutions: **Business Process Outsourcing** where we manage contact centers and processing centers in North America and near-shore locations -- Website: www.morleybpo.com **Meetings & Incentives** where we manage meetings, conferences and incentives for groups ranging in size from tens to thousands -- Website: www.morleymeetings.com **Exhibits & Displays** where we build and install museum exhibits and trade show properties -- Website: www.morleyexhibits.com Since 1863, we’ve cultivated a culture of delivering extraordinary experiences. It’s woven into our DNA, propelling us to achieve exceptional, award-winning outcomes. This ethos empowers our dedicated associates to unleash their full potential, and help our clients achieve great results. At Morley, we call it Moving People to Move Mountains. **Service is the heart of our business, and people are its soul** Happy associates make happy customers. Empowered with the tools and authority to make their solutions and service something to smile about, our associates delight in ensuring every experience for our clients and each other is extraordinary. **Website** www.morleycompanies.com