What are the responsibilities and job description for the Customer Service Manager position at Morningstar Coffee?
Customer Service
Job Description:
-Be well spoken and personable. You are the first person customers talk to.
-Have a basic understanding of Miscrosoft Word, Excel and Quickbooks
-Have a well versed understanding of all the products sold by MorningStar coffee.
-Responsible for calling customers on a daily basis to place orders for delivery.
-Invoice all orders using Quickbooks (Restaurant, Grocery, UPS, MISC)
-Create order loads for both the restaurant and grocery drivers, PPK, and Roaster
-Create shipping labels for all UPS orders
-Dispatch service technicians to and create service log for service department.
-Follow up on service calls to make sure everything was completed.
-Dispatch out of state third party service technicians to out of state accounts and follow up with restaurants
-keep track of water filters that need to be replaced and Preventative Maintenance and pass on to service department
-Attend weekly meeting with service department
-Troubleshoot service issues over the phone when possible.
-Have a basic understanding of equipment used and serviced by MorningStar Coffee
-Work closely with Sales Manager on keeping customer information up to date and organizing new customer accounts.
-Prepare all paperwork and orders for new installations
-Equipment letter
-Water Filter changes
-Opening orders
-Lease documents for espresso machines
-Put new accounts in route for driver
-Responsible for ordering all equipment parts for the service department.
-Ordering office supplies
-Assist in ordering all products for the company
-Create labels and stickers for prepack department
-Communicate will all departments and oversee day to day operations
-Bi-weekly cleaning as needed
-Put demo kits together and assist with finding reliable people to work coffee demos at local grocery stores.
-Some credit card processing
-Receive time-off requests from employees and get approval
-put on schedule when approved
-Basic filing and clerical work
-Assist Prepack when needed
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 4 years (Preferred)
Work Location: In person
Salary : $17 - $19
