What are the responsibilities and job description for the Service Technician position at MorningStar Coffee?
Morningstar Coffee is a locally-owned coffee company committed to serving exceptional coffee to our community. We take pride in our sustainable practices and provide our customers with a welcoming and warm environment. As we continue to grow, we are looking for an enthusiastic and skilled Service Technician to join our team and help us maintain and optimize the equipment that helps deliver our high-quality coffee experience.
Job Overview:
We are seeking a Service Technician who is passionate about coffee equipment and customer service. The ideal candidate will be responsible for performing maintenance, troubleshooting, and repairs on a variety of coffee equipment in our cafes and for our customers. This role requires a strong technical background, problem-solving skills, and a commitment to keeping our coffee machines and equipment running smoothly.
Key Responsibilities:
- Perform regular maintenance, troubleshooting, and repair services on espresso machines, grinders, brewers, and other coffee-related equipment in both our stores and customer locations.
- Diagnose and resolve mechanical, electrical, and software issues efficiently and accurately.
- Provide hands-on technical support to staff and customers, answering questions and offering guidance on equipment use and care.
- Maintain a clean and organized service area and ensure all tools and parts are properly stored.
- Document all service activities, including the equipment serviced, parts replaced, and issues resolved.
- Stay up-to-date on the latest coffee equipment technology and trends to provide the best possible service.
- Communicate with the Operations Manager to coordinate service schedules, inventory needs, and equipment updates.
- Assist with the training of staff on proper maintenance and care of coffee equipment.
- Ensure all safety protocols and company policies are followed while servicing equipment.
Qualifications:
- High school diploma or equivalent; technical certifications or relevant experience is a plus.
- Proven experience in servicing and maintaining coffee equipment (espresso machines, grinders, brewers, etc.) is highly preferred.
- Strong mechanical and electrical troubleshooting skills.
- Ability to work independently and manage time efficiently.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to lift heavy equipment (up to 50 lbs) and work in a fast-paced environment.
- A passion for coffee and delivering excellent customer service.
Job Type: Full-time
Schedule:
- Day shift
Ability to Commute:
- Minneapolis, MN 55404 (Required)
Ability to Relocate:
- Minneapolis, MN 55404: Relocate before starting work (Required)
Work Location: In person
