What are the responsibilities and job description for the Data Specialist, Level II position at Morningstar?
About the role : As Level II Specialist in the Data and Data Product organization you support a variety of data products including, but not limited to Direct Web Services. Responsibilities can grow over time to support more product and data related issues as the local Level II expert. You will work with the Product Support and Client Service teams as well as product development, project management, quality assurance and product management teams to provide second-level support for complex product and data issues that escalate to be reviewed by the development and / or product management teams. Our analysts are required to research identified issues, ensure timely resolution, and communicate outcomes to all appropriate team members. Timely resolution requires coordinating resources across teams including programmers, quality assurance analysts, data analysts, product managers, and project managers.
Job responsibilities :
- Track, evaluate, and determine resolution approach for complex product and data issues that escalate from the Client Service Teams and / or Internal Business Teams.
- Demonstrate a high sense of ownership of the issues in the data and data product case queue to be responsive and provide timely updates, follow-up, expedition, and resolution.
- Prioritize issues properly by severity and impact.
- Ensure issue management processes are followed.
- Understand roles, responsibilities, and expertise of internal stakeholders (developers, quality assurance analysts, data analysts, product development managers, project managers) in order to expedite issue resolution.
- Generate business solution options to problems needing remediation.
- Recognize patterns among repetitive problems and work to resolve the root causes by collaboration with development and product management teams.
- Contribute to ongoing efforts to streamline and improve processes.
Qualifications :
Compensation and Benefits
At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide :
75% 401k match up to 7%
Comprehensive health benefits (medical / dental / vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plansand coverages
Trust-Based Time Off
Charitable Matching Gifts program
Base Salary Compensation Range
54,093.00 - 91,977.00 USD Annual
Total Cash Compensation Range
58,150.00 - 98,875.00 USD Annual
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we've found that we're at our best when we're purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
001_MstarInc Morningstar Inc. Legal Entity
Salary : $300 - $600
