What are the responsibilities and job description for the Senior Client Support Representative/Consultant position at Morningstar?
The Role
The Customer Support Representative will work as part of our dynamic global support team supporting one of our product business lines. Covering one of three shifts that cover from 7am to 7pm, the Customer Support Representative will provide assistance and support to our clients globally.
Responsibilities
- Provide support to all incoming client queries during your shift.
- Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
- Investigate thoroughly all incoming queries and escalate to your team leader / manager where necessary.
- Document all actions in CRM (Service Cloud) and create escalations for other teams in Jira.
- Provide regular follow-up to clients on all outstanding queries.
- Assist with creating documentation and knowledge sharing.
- Actively contribute to process improvement project work
Qualifications
Nice to have
Compensation and Benefits
At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide :
75% 401k match up to 7%
Comprehensive health benefits (medical / dental / vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plansand coverages
Trust-Based Time Off
Charitable Matching Gifts program
Base Salary Compensation Range
52,767.00 - $89,721.00
Total Cash Compensation Range
58,150.00 - 98,875.00 USD Annual
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we've found that we're at our best when we're purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
001_MstarInc Morningstar Inc. Legal Entity
Salary : $300 - $600
