Lead - Valet

Job Summary

Great all guests upon arrival to the resort, ensure doors are opened in cars, guests are assisted out of the car, and welcomed to the property.  Valet park cars for guests, and retrieve cars upon request.

Essential Duties And Responsibilities

• Greet and welcome guests to the Resort.
• Safely park and or retrieve guests’ car into the Valet Parking area.
• Be able to efficiently drive a manual transmission vehicle.
• Ensure 4-Star/4-Diamond level service is delivered to all guests arriving at the Casino.
• Greet guest with a smile and proper greeting.
• Performs other job related duties as assigned.

Qualifications

Excellent verbal skills. Ability to maintain strict confidentiality of classified information. Ability to tactfully and diplomatically deal with the public and staff.  Must possess excellent business sense and high professional ethics.  Must possess a high regard for guest service and team member relations.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED required. Minimum three (3) years’ experience in Resort Bell/Valet/Door Service operations, minimum one year as in lead or supervisory role. Casino experience preferred but not required. 

LICENSES, CERTIFICATES & REGISTRATIONS:

Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.

LANGUAGE SKILLS:

Must be able to read, write & speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have the ability to write routine reports and correspondence and to speak effectively with guests or team members of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. 

REASONING ABILITY:

Must have the ability to carry out instructions furnished in written, oral or diagram form and have the judgment to decide which procedures apply to a variety of situations. Must reason with people effectively yet cordially.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to sit and often will stand or walk. The team member frequently is required to reach with arms and use hands to manipulate or feel. The team member might occasionally lift and/or move up to 50 pounds. This position requires the team member to have the ability to hear and possess close vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The duties of this position are typically performed outside of the casino, thus exposing team member to occasional high temperatures and moderate noise. 

WORKING HOURS:

Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require Team Members be available for evenings, weekends, holidays and special events. A typical workweek is 40 hours and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.

INDIAN PREFERENCE:

We are an Equal Opportunity Employer while practicing Native American preference according to law.