Manager - IT

Job Summary

Responsibilities are to manage and direct the operation of the Information Technology (IT) department. Co-develop department policies and procedures in conjunction with Minimum Internal controls as defined by Morongo Gaming Agency. Reviews, evaluates, implements and maintains the IT environment to include computer hardware and software, computer peripherals, telephone hardware and software, and other hardware and appliances necessary to the IT operations.

Essential Duties And Responsibilities

• Liaise with users to ensure that business requirements are adequately met and that applications and systems are properly utilized.
• Participate in tactical and strategic planning for IT.
• Provide and manage departmental staffing in accordance with company standards
• Organize and coordinate IT projects as may be required to update and maintain IT equipment and software.
• Develop, implement and manage written standard operating procedures for day-to-day IT operations.
• Provide daily and periodic operational reporting as required by company and regulatory policies.
• Insure compliance with all operational and regulatory policies and guidelines.
• Conduct on-going operational analysis and adjust procedures and equipment to insure the highest possible availability of IT resources to all elements of the organization.
• Train and educate staff. Provide time and equipment to build/maintain staff professional certification levels.
• Monitor hardware and software licensing to insure all equipment and software is properly licensed.
• Insure the continuing availability of IT resources through proactive monitoring and management of those resources and their associated hardware, software.
• Assists with budgets.
• Performs other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

•  Requires strong leadership and motivational skills.  Will interact with various levels of staff, management, government officials, and the public. 
• Maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; grooming standards, planning, monitoring, and appraising job results; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Qualifications

• Experience with mid-range systems AS/400 ACSC platform and RPG preferred.
• Functional Support Knowledge of the following systems: ACSC, Infinium, LMS, Spa Soft, Delphi, Infogenesis, Microsoft Office, Windows Servers and Windows versions 7-10.
• Must possess strong problem solving skills.
• Shall have leadership qualities to manage and direct a diverse work group.
• Must possess strong communication skills for listening verbal and written.
• Excellent communication and time management skills.
• Must possess the knowledge and skills to forecast, plan and execute projects.

EDUCATION AND EXPERIENCE:

High School Diploma or GED required.  Bachelor’s degree in Business, Information Systems or related field and 7-10 years of IT managerial experience. Should be able to demonstrate a history of increasing responsibilities in previous positions. Tribal Casino Experience preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.  PMP Certified with 5 years of working experience.

LANGUAGE SKILLS:

Must have the ability to read, analyze and interpret technical procedures and manuals written in English. Must be able to write reports, business correspondence, and procedure manuals.  Must have the ability to communicate interpersonally and respond to inquiries from groups of managers, team members, guests and the general public. 

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, interest, rates, ratio, proportions and percentages.

REASONING ABILITY:

Problem solving and troubleshooting is essential for success in this position. Must have the ability to define problems, collect data, test possible solutions, establish facts, and draw valid conclusions as well as be able to interpret an extensive variety of technical instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS:

Work involves frequent sitting, standing, walking and crouching or kneeling, reaching with arms and using the hands to manipulate, feel and enter data by frequent and sustained use of keyboard and mouse. Site work involves limited manual labor, typically involving the setup of desktop PCs, running data cables, and occasional lifting and/or moving up to 50 pounds. Requires the ability to speak and hear. Vision abilities required by this job typically include close vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Position involves functioning both in an office environment and various locations throughout the premises. The office environment has low to moderate noise levels and is a non-smoking environment. The Casino environment has moderate to loud noise, dim to moderate lighting, is often crowded and is a smoking environment.

WORKING HOURS:

Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require team members be available for evenings, weekends, holidays and special events. A typical workweek and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.

INDIAN PREFERENCE:

We are an Equal Opportunity Employer while practicing Native American preference according to law.