Emergency Communications Engineer (Onsite)

The Emergency Communications Senior Engineer is responsible for providing support and engineering oversight for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City.

Scope of services:

• Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment.
• Configure and test Emergency Communications network infrastructure.
• Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to Public Safety Answering Centers.
• Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
• Technical support and oversight for vendor managed ESInet services and systems.
• Technical support for Public Safety Unified Communications systems and services.
• Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
• Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.
• Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
• Provide Emergency Communication technology asset management support and oversight.
• Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
• Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
• Perform data and performance analysis associated with communications services.

Mandatory Skills/Experience

• At least 12 years of experience working in a data center or in the field supporting related work.
• 8 years of experience in network support, LAN/WAN troubleshooting.
• 8 years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
• 8 experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).
• Substantial knowledge of networking hardware and topologies.
• Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
• Substantial Knowledge of computing systems and hardware.
• Experience with LEC circuits termination and turn-up.
• Experience with Land-mobile-radio systems, P25 conventional and trunked networks.
• Experience with call routing, selective routing, trunking and location-based routing.
• Ability to perform physical work related to the job.
• Ability to follow detailed job documents.
• Must be willing to travel within the NYC region to meet customer SLA s.
• Must be willing to work on-call, after hours and weekends when required.
• Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language

Desirable skills/experience:

• Bachelor's degree from an accredited college in computer science or related area of study
• Experience with Emergency Communications infrastructure, systems, applications and related technologies
• Experience with DMS and ACD systems
• Experience with ANI / ALI services and functionality
• Experience with 9-1-1 Call Handling Systems
• Experience with NG9-1-1 ESINET call routing.
• Experience with SMS, RTT, TCC routing, SMS aggregation
• Experience with third-party emergency communication system integrations
• Experience with GIS and location-based identification systems
• Experience with 911 related TDOS and DDOS risk mitigation