What are the responsibilities and job description for the Application Support Customer Service Representative position at Morph Enterprise?
IMP Notes:
· Local Candidates
· On-Site Position
· Extensions will be sought for the right candidate.
Years of Experience: At least 3 years in a fast-paced customer service role
Education: 4 year college degree preferred
Role Description:
· Answer telephones and emails and provide support to application users
· Identify, evaluate and prioritize customer problems and services.
· Utilize all technical resources to solve customer problems.
· Escalate unresolved calls to appropriate support staff or service group.
· Adhere to defined Help Desk procedures and standards.
· Participate in on-going testing, training and departmental development.
· Maintain accurate records and call logs for management reporting.
· As needed, instruct end users in the appropriate use of reference materials
· Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.
· Read and comprehend technical service manuals and publications.
· Detect and correct equipment errors.
· Prioritize and schedule own workload.
· Assist in coordination of changes, upgrades and new products.
· Manage and report time spent on all work activities.
· Complete assigned tasks.
· Strong communication skills; both written and spoken.
· Ability to work independently as well as part of a team environment.
· Ability to work under pressure is an essential function of the job.
· Communicate accurate and useful status updates.
· Follow quality standards.
· Ability to work in a team environment
· Working Relationships
Skill
· Software Customer Support
· Working directly with end users over the phone and email to resolve issues
· Problem solving and follow-up skills
· Excellent oral and written communication
· Excellent oral and written communication
· Ability to learn new systems
· Experience resolving minor technical problems
· Experience with the Arkansas Courts
· Experience with court software
Salary : $20 - $22
