Helpdesk Specialist (DC local only - onsite role)

Onsite role

Responsibilities:

• 6-10 yrs installing and configuring system hardware/software in an enterprise environment
• 6-10 yrs installing operating system Required (OS) patches and upgrades
• Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
• Bachelor’s degree in IT or related field or equivalent experience
• Experience using an endpoint management tool to provide remote support
• Strong Customer Service Skills
• Experience providing administrative support in an IT environment
• Proficient time management skills Required and detail oriented organizational skills
• Microsoft Certifications: MCP
• Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform
• Expertise in troubleshooting hardware related issues
• Expertise in troubleshooting complex software related issues
• Can demonstrate experience making nontechnical users comfortable with complex technology concepts
• Knowledge of Microsoft Office Suite (Office 2010 and Office 365)