What are the responsibilities and job description for the Service Advisor - Sparta Ford position at Morrie's Auto Group?
Job Details
Description
About Us:
Morrie’s is about Moving Life Forward – We connect people to the life they want and play the role of automotive advocate for our customers. We have a comprehensive portfolio of OEM brands, and many stores across the Midwest. As a leading auto retailer, we strive to be the preferred and trusted provider for our team members and customers, and we are committed serving our community.
We are more than just a dealership. Our business is rooted in our core values: heart, humility, and integrity. We believe in hiring people who can deliver on these values, to ensure that Morrie’s is a place where our employees can belong and fulfill their purpose.
We value our team members, offering competitive salaries and benefits packages. Highlights of our benefits include our industry leading 401k plan, full medical and dental coverage, vision, and paid vacation. We also put our talents to work in our communities by giving of our time and our resources to support numerous groups and charitable causes throughout the year – we even offer our employees paid time off to give back and support community causes close to their hearts.
Move Your Career Forward, apply now.
Roles & Responsibilities:
• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
What Morrie's Offers:
• Comprehensive benefits program, including health care (medical, dental and vision) and 401k and retirement plan with company match.
• Training, resources and opportunities for career advancement
• Paid time off and holidays
• Competitive compensation
What You Offer:
• Problem solving skills
• Strong verbal and written communication skills
• Professional personal presentation
• Strong organizational skills
• CDK experience preferred but not required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Qualifications
