Deposit Operations Specialist

SUMMARY

Performs a variety of administrative functions specifically in the internal support for the branch network, including research, electronic file processing (to include ACH), account maintenance, balancing accounts, and exception processing. Provides daily support to the branches on all issues relating to Deposit Operations.

ESSENTIAL FUNCTIONS

A cts as the primary interface with customers and branch personnel to resolve deposit related problems.

Performs duties as related to the processing of various types of exception items, including, but not limited to :

• Exception Item Processing - POD (Teller Transactions) Inclearings, ACH, ATM.
• Reconciliation of Inclearing and ACH files.
• Assist customers with banking needs and perform research when needed.
• Manages overdraft accounts, submits accounts to Collection Agency, closes overdraft accounts.
• Response to asset verifications for SSA and Medicaid.
• Cash Letter Adjustments
• Processes Savings Bonds, Foreign Collections, Collection items, Federal Return Charge Backs, Cash / Coin Orders for Branches
• Process Stop Payments, Notice of Reclamations, Affidavits, etc.
• Balance various deposit and general ledger accounts, including official checks.
• Provides research and support to branches.
• Order / load and create instant debit cards, file debit card disputes and balance ATM
• Manage and process fraudulent and counterfeit transactions via check, ACH, debit cards, etc.
• Review and post Mobile Deposits, placing holds as needed.
• Perform account maintenance and address changes on core and auxiliary products.
• Review large dollar items and monitor various reports for activity and problems situations.
• File CD's, signature cards or other documents
• Scan documents, mail letters and notices daily.
• Act as backup for processing Incoming and Outgoing wires - Domestic and International
• Act as backup for processing Garnishments / Levies and subpoenas.
• Perform duties as defined in the Bank Secrecy Act / Anti-Money Laundering Program
• Performs other duties / projects as assigned by management.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

POSITION SPECIFIC COMPETENCIES :

PHYSICAL REQUIREMENTS

Must be capable of operating all types of office equipment

EQUIPMENT USED

Computer, telephone, fax machine, ten-key, copier, scanner, printer

SUPERVISORY REQUIREMENTS : None

WORKING CONDITIONS