What are the responsibilities and job description for the Customer & Technical Support Specialist position at Morris & Dickson Co., LLC?
About Us
Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication, integrity, and a customer-first approach. With over 180 years of experience, we're known for our commitment to service, reliability, and innovation. We foster a supportive, dynamic workplace where employees are encouraged to thrive professionally and personally. Joining Morris & Dickson means joining a team dedicated to making a difference in healthcare.
Position Overview
We seek a highly motivated Customer & Technical Support Specialist to join our dynamic Customer Service team. This role is essential in delivering top-notch support and service to our customers. The ideal candidate will be pivotal in ensuring customer satisfaction by collaborating closely with our Sales team and addressing customers' needs, all while contributing to the organization's overall success.
Key Responsibilities
Morris & Dickson values our employees, offering a comprehensive benefits program for our full-time staff.
Why You'll Love Working with Us
At Morris & Dickson, we believe in empowering our employees and providing them with the tools, autonomy, and flexibility they need to succeed. We offer an environment where every voice is heard, and every contribution is valued, and we work together to support the critical operations of independent pharmacies across the nation.
The Pay Range For This Role Is
55,000 - 65,000 USD per year(Shreveport, LA)
Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication, integrity, and a customer-first approach. With over 180 years of experience, we're known for our commitment to service, reliability, and innovation. We foster a supportive, dynamic workplace where employees are encouraged to thrive professionally and personally. Joining Morris & Dickson means joining a team dedicated to making a difference in healthcare.
Position Overview
We seek a highly motivated Customer & Technical Support Specialist to join our dynamic Customer Service team. This role is essential in delivering top-notch support and service to our customers. The ideal candidate will be pivotal in ensuring customer satisfaction by collaborating closely with our Sales team and addressing customers' needs, all while contributing to the organization's overall success.
Key Responsibilities
- Enhance customer support effectiveness and efficiency.
- Provide technical support and troubleshooting assistance to customers via phone, email, and ticketing systems (e.g., Freshdesk, Zendesk).
- Respond promptly to customer inquiries regarding products, orders, and technical issues.
- Assist customers with web ordering systems and resolve issues efficiently.
- Collaborate with distribution centers and other departments to manage dynamic ordering patterns and achieve company goals.
- Provide technical assistance for the online order portal while fostering a positive environment focused on urgent customer needs.
- Troubleshoot complaints and develop solutions to improve satisfaction.
- Document issues related to DEA guidelines, Safety, and Quality standards, and maintain accurate records of customer interactions and technical issues.
- Support web-based and EDI ordering platforms; perform basic troubleshooting for EDI business transactions.
- Ensure timely follow-up with customers to provide updates and confirm issue resolution.
- Participate in on-the-job training to enhance product and system knowledge
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work collaboratively within a team environment.
- Eagerness to learn and adapt through ongoing training.
- Minimum of 2 years of college or equivalent training in a related field.
- Proficiency with Windows operating systems.
- Familiarity with mobile applications.
- Proficiency with Microsoft Office 365 (Word, Excel, Outlook, Teams).
- Experience with ticketing systems such as Freshdesk, Zendesk, or equivalent.
- Basic knowledge of web ordering systems.
- Basic understanding of EDI business transactions.
- Bachelor’s Degree or equivalent preferred.
- Prior experience in healthcare or technical support roles is a plus.
- Familiarity with mobile applications and basic knowledge of web ordering systems; healthcare-related system experience is beneficial.
Morris & Dickson values our employees, offering a comprehensive benefits program for our full-time staff.
Why You'll Love Working with Us
At Morris & Dickson, we believe in empowering our employees and providing them with the tools, autonomy, and flexibility they need to succeed. We offer an environment where every voice is heard, and every contribution is valued, and we work together to support the critical operations of independent pharmacies across the nation.
The Pay Range For This Role Is
55,000 - 65,000 USD per year(Shreveport, LA)
Salary : $55,000 - $65,000
