What are the responsibilities and job description for the 041 - Patient Access Representative position at Morris Heights Health Center Inc?
The position of a Patient Access Representative with the multitask of Call Center and Referrals is an important position to organizational initiative of patient retention. This individual is the first organizational representative with whom a customer interacts. This individual is responsible for delivering high quality customer service at an operationally efficient cost. This individual is responsible for answering the majority of calls to the organization, screening all calls to determine the appropriate person/unit/service for handling. This individual must be patient focused, exhibit strong customer service skills and at the same time project a professional organizational image through telephone interaction. This individual must follow the HIPAA Privacy and Security regulations, which are mandated by the federal government to protect identified information.
EDUCATION:
Preferably an Associate Degree. High School Diploma or GED. Experience in dealing with the public; customer service skills a plus.
EXPERIENCE
No less than two (2) years of customer service skills. Three (3) or more years of experience as a Call Center Representative or multi-position customer center call operator.
INTERPERSONAL SKILLS
Excellent interpersonal skills. Must be able to communicate with patients in a professional tone of voice. Must be able to interact with co-workers and the professional staff. Must be able to function in a fast paced environment.
REASONING ABILITY
Ability to apply judgment/common sense to carry out detailed whether written or oral instructions. Ability to identify problems and to solve them utilizing few concrete variables in standardized situations.
LANGUAGE SKILLS
Must be bilingual (fluent in the languages of the patient population we serve). Demonstrate effective written and verbal skills.
MATHEMATICAL SKILLS
Ability to add, subtracts, multiply and divide using whole numbers, common fractions and decimals.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for extended periods at a desk while operating keyboard and answering calls. Must have ability to perform repetitive motion (keyboarding and note taking). Extended periods of headset use are required. The employee must occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close vision and long periods of viewing a computer screen.
CERTIFICATES, LICENSES, REGISTRATIONS
Not applicable
EDUCATION:
Preferably an Associate Degree. High School Diploma or GED. Experience in dealing with the public; customer service skills a plus.
EXPERIENCE
No less than two (2) years of customer service skills. Three (3) or more years of experience as a Call Center Representative or multi-position customer center call operator.
INTERPERSONAL SKILLS
Excellent interpersonal skills. Must be able to communicate with patients in a professional tone of voice. Must be able to interact with co-workers and the professional staff. Must be able to function in a fast paced environment.
REASONING ABILITY
Ability to apply judgment/common sense to carry out detailed whether written or oral instructions. Ability to identify problems and to solve them utilizing few concrete variables in standardized situations.
LANGUAGE SKILLS
Must be bilingual (fluent in the languages of the patient population we serve). Demonstrate effective written and verbal skills.
MATHEMATICAL SKILLS
Ability to add, subtracts, multiply and divide using whole numbers, common fractions and decimals.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for extended periods at a desk while operating keyboard and answering calls. Must have ability to perform repetitive motion (keyboarding and note taking). Extended periods of headset use are required. The employee must occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close vision and long periods of viewing a computer screen.
CERTIFICATES, LICENSES, REGISTRATIONS
Not applicable
