What are the responsibilities and job description for the Account Manager position at Morris Packaging?
Account Manager (Customer Service Representative)
By joining the Morris Packaging team, you will become part of one of the most exciting teams in the packaging industry. If you are looking for a great career that provides job satisfaction and professional advancement with a company that values YOU, join our team today! By joining the Morris Packaging team, you will become part of one of the most exciting teams in the packaging industry. If you are looking for a great career that provides job satisfaction and professional advancement with a company that values YOU, join our team today!
The Account Manager performs a variety of tasks relying on extensive experience and judgment to plan and accomplish goals. Primarily responsible for developing long-term relationships with a portfolio of clients. While being a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to customer needs. This position will manage and develop client accounts to initiate favorable relationships with clients. Familiarity with a variety of the field's concepts, practices, and procedures is pertinent. Account Managers will assist with client complaints, collecting and analyzing data, as they work toward improving the overall customer experience.
This position will be filled at either the Account Manager or Senior Account Manager level. Salary will be based on the level in which the position will be filled as well as qualified experience / education.
Morris Packaging offers a comprehensive benefits package to provide the protection you need today and in the future. Benefits may include but are subject to change : time off plans, medical coverages, bonus programs, disability coverages, company paid & voluntary life insurance, 401K plans with company match, & HSA contributions (when applicable).
Essential Functions :
- Be the primary point of contact and build long-term, trusted relationships with key accounts.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly / quarterly initiatives to internal teams.
- Forecast, track, maintain, and improve accounts financial and supply chain metrics. (Including but not limited to inventory levels, trading terms, incentive schemes, lead times, risk management, etc.)
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Process new orders in Manufacturing ERP system.
- Monitor and analyze customer's usage of product.
- Follow up on orders to ensure they are processed, shipped, and delivered as requested by customer.
- Responsible for working with the sales team to onboard and integrate new clients and developing current clients.
Competencies :
Work Environment : While performing this job's duties, the employee will be mainly in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Position may require occasional visits to plant floor that is subject to vibration, equipment noise leading to a loud environment and cleaning solvents.
Physical Demands : The physical demands here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen, perform tasks requiring manual dexterity, sit for extended periods of time, and lift 20-40 pounds of office supplies. Repetitive motion using wrists, hands, fingers, with the ability to feel and reach with hands and arms will also be required.
Position Type / Expected Hours of Work : This is a full-time position. Typically works standard business days and hours on our onsite manufacturing location in Jefferson City. Flexible to attend meetings or important functions that may occur during off hours, weekends to meet organizational initiatives.
Travel : Required once a month.
Required Education and Experience :
Licenses and Certifications : None.
Supervisory Responsibility : This position has no supervisory responsibilities.
AAP / EEO Statement : Morris Packaging, LLC. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Duties : All employees must comply with all company policies including but not limited to those outlined in the Employee Handbook, Safety Manual, and Safe Quality Foods documents.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range : $58,000 - $68,000 per year
Salary : $58,000 - $68,000
