IT Field Technician

Position: IT Field Engineer
Location: Southwest Florida
Employment Type: Full-Time
Schedule: Monday - Friday, 8:00 AM - 5:00 PM (occasional overtime)
Work Arrangement: Hybrid (Remote/On-site with travel to local dental offices)
Compensation: $65,000 - $80,000 per year (Exempt)

Why MTS?:

• Founded and headquartered in San Antonio with local ownership, you will have the opportunity to learn from the brightest in the industry in an in-person office setting.
• Join a fast-growing consultancy in a position with growth and promotional opportunities. 
• Develop life-long relationships with leaders and mentors across a spectrum of  functions.
• MTS is a values-based and people-centric firm as evidenced by our reviews on Google and Glassdoor! 

Job Overview

As an IT Field Engineer, you will support dental practices across the Southwest Florida market. This hybrid role allows for remote work with occasional on-site visits to dental offices. Candidates must reside in Southwest Florida to ensure proximity to practice locations.

You will be responsible for installing, configuring, testing, and troubleshooting a variety of IT systems, including servers, desktops, laptops, printers, routers, and network infrastructure. In this role, you’ll address and resolve technical challenges while managing multiple projects and maintaining a high standard of customer service.

Key Responsibilities

• Diagnose and troubleshoot end-user IT issues related to dental practice hardware, software, and applications.
• Deploy computer hardware, advanced clinical systems, and Windows-based applications.
• Manage user access, incidents, service interruptions, and planned downtimes, while documenting and communicating processes to ensure consistent user experiences.
• Identify trends in recurring issues, collaborate with internal teams and vendors, and implement permanent solutions.
• Communicate ongoing issues and provide interim solutions to minimize disruption until full resolution.
• Adhere to downtime protocols, document incidents, and escalate problems as necessary.
• Build and maintain professional relationships with internal and external customers through prompt, efficient, and professional service.
• Ensure compliance with HIPAA and other data security standards, maintaining patient confidentiality and securing operational data.

Qualifications

Required:

• 3 years of IT support experience, with exposure to multi-site or healthcare environments.
• Proficiency in deploying operating systems and managing Active Directory.
• Strong analytical and troubleshooting skills with a focus on quick, effective solutions.
• Excellent communication skills, with the ability to interact at all staff and management levels.
• A friendly, customer-focused attitude with the ability to work effectively in fast-paced environments.
• Team-oriented, collaborative, and adaptable.
• Ability to provide both remote and on-site technical support, including real-time issue resolution. (Mileage reimbursement provided for travel.)

Preferred:

• Basic understanding of TCP/IP, routing protocols, VLANs, and network security.
• Experience with Microsoft Intune/Autopilot.
• Familiarity with dental or healthcare environments.
• Hands-on experience with PAN equipment such as Planmeca, Sidexis 2D/3D, or Carestream 2D/3D.
• Knowledge of dental office software such as Dentrix, Eaglesoft, PracticeWorks, or SoftDent.
• Understanding of HIPAA compliance and data security standards specific to healthcare.

Salary : $65,000 - $80,000