Demo

Director of Business Operations

Morrison Child and Family Services
Morrison Child and Family Services Salary
Salem, OR Full Time
POSTED ON 2/5/2025
AVAILABLE BEFORE 4/5/2025
Job Title: Director of Business Operations
Department/Program: ORR/HSPRS
Reports to: Division Director
Work location: Hybrid (Offices located Downtown, SE/NE Portland areas)
FLSA status: (exempt/salaried)

Position/Job Summary:
The Home Study and Post Release Services (HSPRS) is a service that helps unaccompanied children and their sponsors transition to new communities; the program is designed to ensure the child's safety and well-being. The Business Operations Director is responsible for supervising the Business Coordinators and all facets of internal and external business relationships and operations for all three HSPRS locations to include (1) Program Management (2) Coordination (3) Quality Assurance (4) Resource Allocation (5) Training and Support (6) Compliance (7) Managing Projects. This role will collaborate with the Division Director, Program Directors, Administration, and other program personnel to cultivate and guarantee effective and streamlined business operations. This role collaborates with all stakeholders to address business requirements and facilitates the program's effective interaction with both Morrison departments and external constituents. The role is responsible for managing all administrative services within the HSPRS program and offers direct supervision to assigned personnel.
**In your cover letter please discuss (a) Your qualifications to become Morrisons Director of Business Operations Manager and (b) Please discuss any experience or passion you have working with refugee and immigrant communities, or your experience supporting programs in child welfare or other social service environments.

Position/Job Duties and Responsibilities:

Program Leadership:

  • Oversees the Home Study and Post Release Services (PRS) program, ensuring it operates efficiently.
  • Develops operational structure and oversees business operations of the three HSPRS locations.
  • Provides leadership and guidance oversight of Critical incident reporting.
    Ensures that contractors are supported, and contracts are developed, monitored and maintained.
  • Manages HSPRS office facilities, coordinating with the facilities department, landlords, and program staff Serves as the administrator for ORR’s Electronic Health Records (UAC Portal / PATH).
  • Assists with special projects within the ORR program or Agency wide.
  • Serves as the HSPRS representative or appoints a designee to participate on agency committees and workgroups such as, Agency Quality Improvement, Sanctuary Core Team, and others as needed.
  • Provides leadership, guidance and demonstrates a commitment to learning and implementing the Sanctuary.
  • Participate in staff development, in-services, and training related to equity and inclusion in the workplace; models appropriate behaviors; develop, recommend, and implement improvements to business practices with awareness and understanding of the impact in a trauma-informed and culturally diverse organization.
  • Managing and leading the division when the Division Director is on vacation, training, etc.
    Continuously evaluate program effectiveness and making improvements based on feedback and outcomes.
  • Completes other duties as assigned to ensure successful operation of program/department.

Supervisory Oversight:

  • Provide supervision and manage employee performance, including support plans and disciplinary actions, for the Business Coordinator as indicated.
  • Conduct and document individual supervisory session and group supervisory sessions, as directed by program and agency procedures and guidelines.
  • Collaborate with each team member to support professional development and individual accountability.
  • Assign daily tasks to business coordinator based on program needs.
  • Make hiring decisions for administrative staff and business coordinators if needed.

Coordination & Collaboration:

  • Collaborates with the Division Director and assigned staff on all aspects of program start-ups and changes.
  • Collaborates with the Project Officer and ORR Grants Officer on fiscal reporting for continued funding.
  • Coordinates with all Morrison departments to ensure effective and efficient business practices.
  • Coordinates with stakeholders to enhance customer service, developing contracts and managing compliance.

Quality Assurance, Reports & Reviews:

  • Implements and monitors quality standards to ensure that services meet the needs of children and sponsors.
  • Provides oversight of Utilization and Quality Reviews
  • Responsible for ongoing submission of OMB Performance Progress Reports (PPRs)


Budget Management & Resource Allocation:

  • Manages the grant application process for ORR, as well as any new funding projects.
  • Manages audits from funders and adheres to corrective action reports.
  • Manages resources and budgets to ensure that the program provides necessary services without interruption.
  • Develops budget in collaboration with Business Operations Manager, Division Director, and Financial Analyst.
  • Ensures fiscal management in all programs by training and monitoring staff providing direct fiscal services.
Training and Support:
  • Provides training and support to staff, care providers and volunteers to ensure they are equipped to handle the uniqueness of working with unaccompanied children.
  • Ensures agency wide training and staff development is adhered to relevant to agency and program requirements.
Compliance:
  • Ensures that all business and program operations comply with all applicable state, federal, and accreditation guidelines and Morrison policies and procedures.
  • Adhere to mandatory abuse reporting laws and HIPAA requirements.
Project Management:
  • Create project plans outlining project scope, timelines, resources, and milestones related to ORR HSPRS.
  • Effectively communicate goals, updates, and expectations to stakeholders, team members related to HSPRS.
  • Ensure deliverables meet the required standards/specifications, identify risks and develop mitigation strategies.
  • Negotiate with stakeholders, vendors, to secure resources and reach agreements regarding HSPRS services.
  • Manage project finances, including estimating costs, tracking expenses, ensuring projects stay within budget.
Competencies:
  • Adherence to Morrison’s values principles, and practices
  • Communicate clearly and effectively, orally and in writing in English
  • Maintain effective working relationships with agency and external employees at all levels and the public
  • Utilizes critical thinking skills and analytical problem solving
  • Establishes and maintains effective organizational management systems
  • Develops structure that supports the provision of culturally appropriate care
  • Adheres to timeline and schedules while promoting accountability throughout the division
  • Managing various projects with a focus on timely completion of tasks
Required Position Qualifications:
  • Bachelor’s Degree in Business Administration, Social Work, Psychology, or a related field OR a combination of relevant training and education experiences.
  • 5 years of experience in program management/leadership, including direct supervision of employees
  • Advanced skills in Microsoft Office applications, databases, and email applications
Preferred Position Qualifications:
  • Experience providing services to assist refugee and immigrant communities (ORR experience a plus)
  • Experience supporting programs in child welfare or other social services entities
  • Technical and objective writing skills
  • Experience with managing budgets
  • Experience managing projects
  • Knowledge of Federal, State and agency regulations.
Other Requirements:
  • Position requires working outside of business hours
  • Able to pass a comprehensive criminal history background investigation
  • Hold a valid drivers’ license and if driving a personal vehicle, must maintain minimum auto insurance policy
  • Traveling between program locations and administrative office
  • 40 hours of required training per year
Working Conditions:
  • Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.
  • Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupt planned tasks, requiring flexible time management.
  • Physical demands: Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions.

All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standard-setting and accreditation body for health care. Accreditation demonstrates our commitment to safe, quality, and equitable care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools.

We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted. Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.
Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).

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