Customs Brokerage Manager

Role & Responsibilities:

· Represent the company as a licensed professional and potentially act as the Local Permit Holder.

· Ensure responsible supervision over the branch’s Brokerage Operations, and train other departmental staff as needed on brokerage related issues.

· Process Customs Entries, ISF, ACH Statements, Post Summary Corrections, and other relevant brokerage services.

· Validate and maintain Customs Powers of Attorneys.

· Responding to customer inquiries on Customs and Other relevant Government Agency issues and requirements.

· Prepare Monthly Statistical and Management related reports for the department.

· Notify management of customer complaints or entry discrepancies and provide suggestions to resolve issues.

· Assure all brokerage files are accurate and reconciled.

· Close communication with customers, carriers, U.S. Customs, and CFS representatives.

· Coordinate and resolve any shipment issues with local office and overseas offices

· Complete workload duties within normal, reasonable time-period.

· Perform other duties as assigned by management.

Qualifications:

· Bachelor’s Degree preferred, OR if no degree, a combination of some college experience or AA degree from an accredited college, and relevant work experience.

· Three years minimum experience in most phases of the CHB function.

· Must have knowledge of the FTZ process.

· Should have a working knowledge of the terms and jargon that government agencies, vendors, carriers and customers use.

· Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.

· Proven ability to communicate effectively with clients and vendors.

Proven ability to suggest and implement corrective actions in case of issues that may arise