Ocean Import Agent

Role & Responsibilities:

· Process ocean domestic and “pure domestic” shipments.

· Perform ocean import operations, and provide all associated documentation.

· Communicate to customers, carriers and other offices/agents in a quick and thorough manner.

· Generate freight transfer and support it with appropriate documentation.

· Track cargo arrival prior to arrival and update FMS milestones as per company guideline.

· Communicate timely with clients to set up and complete delivery of shipments.

· Issue delivery orders to carriers/truckers to arrange timely delivery.

· Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.

· Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.

· Trace lost freight and shortages; to follow-up with airlines/shipping lines and inform all stations /agents involved of these actions. File preliminary notices of claim.

· Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the Accounting department to properly credit and bill A/R and A/P.

· Complete all tracking and billing milestones as set forth by company guidelines.

· Perform any other duties that may be assigned by management.

Qualifications:

· Minimum two years of Freight Forwarding experience required.

· Knowledge of Ocean Import & Domestic trucking Operations and Customer Service.

· Experience of bonded freight and cargo.

· Cargo wise software experience a plus.

· Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point).

· Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.

· Proven ability to communicate effectively with clients and vendors.

· Customer-service oriented.

· Proven ability to suggest and implement corrective actions in case of issues that may arise.