What are the responsibilities and job description for the (USA) Customer Service Representative - Key Accounts position at Morrison Express?
Role & Responsibilities :
- To perform district air import operations and provide all associated documentation.
- Work closely with sales, account managers or sales office to respond expeditiously to customers’ needs.
- Communicate to customers, carriers, and other offices / agents in a quick and thorough manner
- Obtain documentation from carrier operators, match them with pre-advice and open files on the freight management system (FMS)
- Notify customers / brokers of product arrival and charges associated with these services; to do the same with the invoicing process.
- Generate freight transfer and support it with appropriate documentation.
- Track cargo arrival prior to arrival and update FMS milestones as per company guideline.
- Communicate timely with clients to set up and complete delivery of shipments.
- Issue delivery orders to carriers / truckers to arrange timely delivery.
- Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
- Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.
- Trace lost freight and shortages; to follow-up with airlines / shipping lines and inform all stations / agents involved of these actions. File preliminary notices of claim.
- Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the accounting department to properly credit and bill A / R and A / P.
- Complete all tracking and billing milestones as set forth by company guidelines.
- Perform any other duties that may be assigned by the Department Manager / District Manager.
Qualifications :
