What are the responsibilities and job description for the Patient Services Manager position at Morrison Healthcare?
Job Description
The Patient Services Manager collaborates with two other managers and the Associate Director, to provide meals for patients at Riverside Methodist Hospital, a 1,000-bed facility.
Responsibilities
- Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
- Hires, directs, coaches, trains, and develops patient service team members
- Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
- Ensures patient services staff assists in achieving stated patient satisfaction goals
- Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
- Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs
Qualifications
- Associate degree with one year work experience in food services or related field, or bachelor’s degree in food service technology/management or related field, or equivalent experience
- Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred
- Minimum of one year experience in food service management preferred in an acute care setting
- ServSafe® certified, desirable
- Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems
