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Service Manager

Morrison Industries LLC
Greenville, MI Full Time
POSTED ON 2/6/2025
AVAILABLE BEFORE 5/6/2025

Job Description

Job Description

Morrison Industrial Equipment is looking for a full-time Service Manager at our Greenville branch, located at 1329 Callaghan St., Greenville, MI 48838-7152. This team member would be responsible for managing our service department, providing support to customers and technicians to ensure high quality service.

Morrison Industrial Equipment has a strict drug-free policy, and all employees will need to pass a pre-employment drug screen, physical exam, background and driving record check. Employees are also subject to random drug screenings.

This team member works Monday-Friday, first shift hours, and works 40 hours a week with the opportunity for overtime.

Compensation ranges from 58,000-60,000 / year to start.

Our Service Managers Typically Possess :

  • 3 years of management experience
  • Strong mechanical knowledge
  • Experience in dispatch services
  • Strong interpersonal skills
  • Excellent written and verbal communication skills
  • Computer skills, intermediate level, including experience with Microsoft Office 365
  • Ability to multi-task and prioritize in a fast-paced environment
  • Excellent customer service skills

Essential Functions :

  • Processing of technician timecards and organizing weekly payroll.
  • Opening, processing, and monitoring of work orders to ensure successful and efficient service.
  • Proactively contacting customers to provide repair status of units.
  • Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling.
  • Repair estimate preparation, presentation, and processing.
  • Processing of warranty claims.
  • Answering phones and assisting customers with a positive customer focused attitude.
  • Assisting with rental inquiries, quotations, set-up and deliveries.
  • Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel.
  • Additional duties, as assigned.
  • Our Employees Enjoy These Benefits :

    We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment. In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year. You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.

    About Morrison Industrial Equipment :

    Morrison Industrial is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work / life balance, competitive benefits, career progression, and much more. This family-owned company offers over 70 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more!

    Check us out at Morrison Industrial Equipment

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    Salary : $2,500

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