Service Technician

Position Name:

Field Service Technician

Position Summary:

As a Window and Door Field Service Technician at Morrison Millwork, you will be a key member of the Service team. You will be responsible for performing service work on various products, and accurately inspecting Morrison Millwork window and door products to find root cause of the service issue. You will report directly to the Service Manager. 

Service Technicians must maintain a solid working knowledge of all industry standards and practices and the company's products and services to support the organization and customers well.

What You Will Do:

• Complete daily assigned field service tasks, while taking quality photos and producing accurate and complete reporting of product and construction issues
• Evaluate customer needs through diagnostic assessments and offer repair solutions
• Educate customers on how to use and maintain their window and door products
• Maintain tools and service vehicle in proper and safe working order
• Operate a company service vehicle in a safe and considerate manner
• Become familiar with all Morrison Millwork products
• Follow Morrison Millwork policies and procedures while operating safely, professionally, and efficiently

Who You Are:

• Weekly travel with some overnight and overtime is a requirement of this role, along with flexible working hours
• High School Diploma or HSED
• Valid driver’s license and clean driving record with minimal violations.
• Must pass a background check and drug test.
•  5 years field service technician experience (or experience in the same or similar industry is a plus)
• Must have carpentry skills, be able to use hand and power tools and measuring devices
• The ability to lift 50-75 lbs., climb, lift, pull; and safely perform tasks on a ladder, scaffolding, or other raised devices
• Knowledge of window and door installation and repair practices

How You Stand Out:

• Previous experience is construction or similar environment is preferred
• Able to read blueprints and diagrams
• Be dependable, self-motivated, have the ability to problem solve and contribute to building a positive team environment
• Strong customer service skills, excellent communication, and organizational skills
• Help-first attitude towards customers and co-workers.
• Ability to work independently within set of guidelines.
• Flexibility to work around a changing schedule.