What are the responsibilities and job description for the Custom Jewelry and Service Consultant position at Morrison Smith Fine & Custom Jewelers?
Tired of working late hours? Split days off? Split shifts? Working Sundays? Would you like to join a growing family-owned Jewelry Store that recognizes the importance of providing a work life balance for its employees? One that has been in business for over 70 years. One that provides its employees with competitive pay and great benefits and offers a team incentive. Then look no further. Apply at Morrison Smith Jewelers and join our team! We provide our employees with a great work schedule and an outstanding benefits package.
Check out our working hours: Tuesday -Saturday, 9:00am-6:15pm and CLOSED Sunday and Monday.
Job Purpose of Custom Jewelry and Service Consultant
Do you LOVE jewelry and diamonds? Do you enjoy people celebrating the milestones in their life? This job requires actively assisting customers and sales associates with jewelry services, repair, and custom designs while maintaining Morrison Smith Fine & Custom Jewelers’ standards of quality, integrity, and beauty. Must be able to provide exceptional customer service while building customer relationships, managing workflow and pricing, and achieving established goals.
Benefits for the Custom Jewelry and Service Consultant
- 40 hours per week, Tuesday-Saturday, 9:00am-6:15pm.
- Paid time off - 120 hours per year total, accrued on a per pay period basis.
- Seven paid holidays - New Years, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day and the day after Christmas.
- Health insurance.
- 401k Plan.
Job Duties of the Custom Jewelry and Service Consultant
- Provides friendly and thorough service to customers.
- Advises customers and promotes jewelry products and services.
- Builds customer confidence and provides accurate information.
- Communicates clearly with customers, staff, and vendors.
- Supports the store with strong team and cross selling abilities for both services and products
- Promptly processes and creates service estimates in accordance with MSJ pricing structures
- Ensures MSJ intake standards are followed and correct. Visually inspects all incoming jobs for undocumented defects.
- Ensures pricing structure for work and parts ordered is accurate.
- Verifies the work performed is correct and matches the work requested.
- Involves management or key personnel on production issues/delays.
- Involves management on contractor issues/delays.
- Audits and coordinates service due dates with all teams on a daily basis.
- Handles administrative duties such as processing transactions, maintaining accurate records, updating service tickets, and managing orders and shipments.
- Assists in job flow coordination to exceed customers’ expectations.
- Continually looks for opportunities to increase efficiency and production while maintaining MSJ quality standards and safety guidelines.
- Orders and receives metal, materials, and findings promptly and efficiently.
- Meets individual Sales Goals.
- Support store’s Sales Goals.
- Supports all teams in exceeding customer expectations and elevating customers’ experiences.
Required Qualifications
- Experience is not necessary. Willingness to learn a must.
- Energetic, vibrant, goal oriented, positive attitude required.
- GED or High school diploma required.
- Honesty and integrity required.
- Excellent written and verbal communication.
- Strong team player with a high level of professionalism.
- A commitment to personal excellence.
Job Skills
- Basic computer skills, familiar with Chrome and Google.
- Good communication skills.
- Enthusiastic in learning new things.
- Good at writing and solving problems quickly.
- Great at multitasking.
- Extremely organized and procedural.
- Friendly and polite.
Compensation:
Hourly pay ($18/hr to $25/hr) plus bonus pay, based on experience and performance.
Background check required, no felony convictions allowed.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Application Question(s):
- Are you able to work the specified work schedule as listed, physically in the store?
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $18 - $25