What are the responsibilities and job description for the Service Manager position at Mortgage Contracting Services?
Summary:
Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done.
The Service Manager will oversee daily areas operations and manage technicians to ensure we satisfy our clients’ expectations. They are responsible for managing technicians for the trade services we complete. The Service Manager routinely often communications directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.
Essential Duties & Responsibilities:
- Schedule, direct and provide technical support for technicians to meet services demands and customer expectations.
- Oversee all self-performed work in your assigned area, including, but not limited to: HVAC, Electric, Plumbing, and General Services.
- Temp equipment rentals.
- Assist with surveying and quoting projects.
- Perform site visits to ensure technicians are performing as expected and that clients are happy with our service.
- Assist head office with addressing and rectifying any client issues in your area.
- Work with Human Resources on hiring as needed.
- Assist with building vendor database for subcontractors.
- Train technicians in both field and office settings for the following, including but not limited to safety, job performance, paperwork/Work Order forms, site surveys.
- Review technicians’ work to ensure quality meets established standards, techniques, safety requirements and makes recommendations to improve quality and productivity.
Supervisory Responsibilities:
This position has no supervisory responsibilities
This position has supervisory responsibilities
Competencies:
- 5 year service management experience, and willingness to continue education in HVAC, plumbing, and electrical field.
- Valid driver’s license.
- Understanding of HVAC, Plumbing, electrical, and general handyman trades.
- Excellent written, verbal and interpersonal skills.
- Ability to work after hours, over weekends and on public holidays with short or no notice.
- Ability to work in confined spaces.
- Basic computer skills for cell phone communication and documentation; experience in Microsoft Excel, Word and Outlook
Education and Experience:
Education: High school diploma or equivalent work experience in a similar environment.
Experience: Must have experience in maintenance, repairs and replacements
Preferred: Focusing on residential and commercial.
Physical Requirements and Work Content:
Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, move, operate with hands and arms, and lift up to 50 pounds at times. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work environment encompass both normal office environment and field/site work. Work may require occasional weekend and/or evening work. This position will require on-call telephone availability for emergencies.
Additional Comments:
These declarations are not to be an “all-inclusive” list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent’s performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.
This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
EOE/Minority/Female/Disabled/Veteran
