Escrow Processor

Position: Escrow Representative
Department: Servicing Loan Administration
Reports To: Loan Servicing Manager
Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920
Remote availability: No
Exempt Status : Non-Exempt
Compensation & Benefits: $18.00 - $25.00 per hour

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (MSF) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF
MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview
The Escrow Representative is primarily responsible for ensuring all exception reports on all types of tax and insurance premiums (such as mortgage and hazard insurance, property tax and flood) including but not limited to payment of premiums, maintenance and updating escrow details for problem resolution. The Escrow Representative also performs QC on all tax and insurance vendors for accuracy and timely payment of all premiums and claims. All employees of Mortgage Solutions Financial are expected to provide quality customer service and maintain high ethical standards when serving our clients.

Essential Duties: In addition to related job duties as assigned, this position will:
Work exception reports and audit outside Vendors for accuracy and completeness
Manage and schedule escrow analysis for complete portfolio in house
Ensure timely payment of insurance premiums (including but not limited to mortgage insurance (MI), hazard, flood, and lender-placed).
Maintenance of insurance escrow details in the servicing system.
Processing insurance-related data entry or exception queues.
Providing timely turnaround for Electronic Data Interchange (EDI) insurance payments to the selected insurance service vendor.
Timely and accurate processing of lender-placed insurance refunds.
Work all aspects of insurance and problem resolution.
Perform research on client-related escrow tasks.
Perform audit review of system generated reports as well as special projects relating to data integrity.
Analyze escrow accounts to ensure sufficient funds are collected to make the required payments.
Manage assigned pipeline to ensure all insurance items are worked accurately and processed in a timely manner.
Monitor compliance and performance of selected insurance vendor.
Other escrow responsibilities as required by management.

Qualifications, Experience & Knowledge
Proven three-five years of escrow servicing experience in a banking or mortgage company.
Attention to accuracy, working with numbers, and strong Excel skills.
Ability to create and use Excel spreadsheets to manage data collected.
Client-centered focus.
Ability to work independently.
Excellent listening, organizational, and communication skills.
Capacity to adapt and work in a fast-paced environment.
Understanding of all escrow functions and workstations in a MSP platform environment.
Current mortgage industry knowledge of servicing policies and procedures is a plus.
Bilingual skills a plus.

Physical Requirements
Stationary position; prolonged periods at a desk and working on the computer.
Occasional movement about inside the office to walk to offices and office machinery.
Occasional lifting up to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.

MSF is an equal opportunity employer. All candidates for employment are considered equally and no distinction is made on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status. MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function, should contact Human Resources.