Regional Service Manager - East Region

Morton Buildings, Inc. is the industry leader in post-frame construction. We have been in business for 120 years and have more than 10 manufacturing, fabrication, and shipping plants servicing over 100 construction centers nationwide. Per year, across America, thousands of new buildings sport the familiar Morton M.

The Regional Service Manager is responsible for driving profitable growth within the assigned region while maintaining a safe work environment for all regional employees.  The Regional Service Manager will build and maintain a strong organization by monitoring and measuring performance in areas such as revenue, sales, safety, quality, profitability, efficiency, and customer service.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position will cover the Morton Buildings Eastern Region for Repairs. Candidates must be located within the assigned area (preferably PA, NY, or NJ) or willing to relocate within an agreed upon timeframe.

Essential Functions

• Establishes and manages the annual budget for the designated area; driving revenue and earnings through the monitoring of project performance, customer satisfaction, and safety; providing tactical direction for sales and revenue efforts.
• Manages Regional Service Supervisors and Field Service Specialists within the area; monitoring individual and regional performance to ensure adherence to company policies and procedures, implementing disciplinary actions as necessary.
• Conducts weekly meetings with all Field Service Specialists; providing updated sales and revenue forecasts, setting customer and scheduling priorities, and holding personnel accountable to forecast and goal attainment.
• Oversees project performance, ensuring compliance with company practices and procedures; understanding customer service requirements on construction related issues; monitoring project closeout and expediting punch list items to ensure prompt final payments.
• Provides hands-on expertise and direction to salesforce and crews, as needed; assisting in the sales process for complex projects; the scheduling of materials, equipment, and subcontractors; and offering expert support as it relates to contract, customer expectations, and scope of work details.
• Supports talent management for assigned area by setting headcount expectations, assisting with headcount planning, and participating in the assessment, selection, onboarding, and development of department personnel.
• Fosters a culture of safety by serving as a safety advocate for Morton Buildings, Inc., enforcing adherence to regulatory requirements and company policies and procedures.
• Performs other duties as assigned.

Required Education and Experience

• 2-year degree in a related field and 10 years of experience in construction, sales, or customer service or a combination of education and experience
• Knowledge of the post-frame sales and construction process, gained through previous experience highly desired
• Ability to maintain customer confidentiality
• Prior P&L (profit & loss) experience is highly desired
• OSHA 30-hour course
• Thorough understanding and endorsement of corporate policies and procedures
• Dedicated to creating an environment focused on safety, quality, continual process improvement, and profitability
• Promotes teamwork and demonstrates leadership skills
• Excellent interpersonal and management skills with a demonstrated ability to manage multiple construction crews
• Demonstrated proficiency in computer skills
• Must be able to travel

Benefits

• Excellent medical/dental/prescription coverage
• Life Insurance
• Paid holidays
• Paid vacation
• Paid sick time
• 401K Opportunity
• ESOP Retirement Program which makes you an owner of the company

Morton Buildings, Inc. is an Equal Opportunity Employer and Drug-Free Workplace. All candidates offered employment will be subject to pre-employment screenings which includes a drug screen and background check.