Referral Supervisor

Job Description

Job Description

Morton Comprehensive Health Services serves everyone from all walks of life. Our number one priority is providing the best care to our patients..

Under the direction of the Chief Nursing Officer (CNO), this position is responsible for acting as a team lead within the referrals department. This position includes receiving, processing, scheduling and following up on all referral requests, including in-house and outside referrals for diagnostic testing, medical specialists, or other providers. This position provides timely, courteous, friendly, and confidential assistance to all patients and ensures that they have a positive and successful experience in the referral process. Promotes team work within the office environment.

Duties :

• Acts as system navigator for providers within the organization.
• Supervision of two Referral Clerks.
• Reviews referral questions, staff follow through, and designated timelines to ensure goals and quality standards are being met within the department.
• Establishes and maintains relationships with identified service providers and community agencies to aid in the referral process.
• Assists CNO in collecting data for analysis, tracking and reporting of program activities
• Establishes patient eligibility, initiates patient enrollment, and processes referral for patients to outside agencies according to Morton Comprehensive Health Services’ policies, procedures, and responsibilities.
• Ensures the timely processing of referrals and feedback to the client and provider, in accordance with Morton’s Referral Management : Coordination of Care Policy.
• Coordinates with physician’s office personnel and patients to obtain accurate registration information.
• Answers patient inquiries and takes messages for follow-up.
• Verifies and enters patient’s demographic data into the computer database.
• Schedules patients for appointments to include laboratory tests, medical examinations, radiologic services and consultations.
• Relays information to patients regarding appointment(s).
• Attends referral networks and update courses as needed.
• Participates in accreditation and quality improvement activities.
• Maintains confidentiality within the workplace and within the community.
• Handles protected health information in a manner consistent with Health Insurance Portability and Accountability Act (HIPAA).
• Adheres to the Mission and Values of Morton Comprehensive Health Services.
• Performs other duties as assigned

Job Qualifications :

This position has been deemed a” Safety-Sensitive” position; therefore, Morton reserves the right to refuse to hire an applicant or may terminate an employee in a “Safety-Sensitive Position” who tests positive for medical marijuana even if he / she has a valid medical marijuana license.