MH Department Secretary

Performs or manages the performance of all clerical information management scheduling and office management functions of the Department.

KEY RESPONSIBILITIES:

• Ensures that appropriate information is gathered and prepared for reports meetings and correspondence for the patients physicians department and management staff in an accurate and timely fashion.


• Organizes and maintains workflow patterns procedures and equipment that streamline the clerical process of the department and provide for maximum efficiency


• As appropriate actively participates in Departmental & Hospital committees projects and interviews maintaining minutes as appropriate.


• Appropriately schedules patients and manages associated information to bring about positive outcomes in volume revenue and patient satisfaction.


• Investigates and resolves complaints of patients and physician regarding relevant office functions with minimal supervision.


• Participates in developing and ongoing monitoring of departmental operational and capital budgets for efficient management of office functions.


• Demonstrates ability to analyze situations track to root cause and implement shorts and long term solutions.


• Maintains all office and reception areas in an organized safe and presentable state.


• Ensures that office needs are met with cooperation flexibility and patient satisfaction awareness.


• Responds appropriately to all demands for service in the Department assisting with tasks as assigned by the Manager.

• Completes work assignments within an acceptable time frame.


• Uses time and resources to the best possible advantage for successful completion of job responsibilities.


• Develops and maintains efficient working relationships.


• Is reliable in respect to attendance.


• Is Reliable in respect to punctuality.


• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

• Is part of a team effort to ensure quality services.


• Offers creative solutions or alternatives to issues or concerns.


• Produces quality results.


• Continually strives to improve the quality of work.


• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

REQUIRED QUALIFICATIONS:

• Is cooperative in interactions treating customers with courtesy respect and compassion.


• Is patient when responding to questions and answers questions appropriately.


• Responds to requests in a timely manner.


• Handles interruptions in a skillful way.


• Maintains a professional appearance and demeanor.


• Strives to prevent/resolve customer concerns to the customer's satisfaction.

• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: in-services formal educational programs other work groups and on-the-job training).


• Attends and participates in staff meetings and in-services and/or reviews documentation as required.


• Assists in the orientation of others and actively participates in mentoring.


• Performs analytical and decision making functions with minimal supervision.


• Recognizes and seeks assistance/consultation when appropriate.


• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.


• Possesses awareness of programs/services provided by Hospital and where they are located.

EDUCATION:

• Completion of a two -year program of Secretarial Training or five years experience as a Secretary required


• Associate's Degree in a related field with secretarial experience preferred