Order Automation Coordinator

Description

Morton Salt is an iconic company with a strong heritage and a bright future. Since 1848, we have been improving lives and enhancing everyday moments – at home, at work and virtually everywhere in between. We help unlock the flavors in food, make roads and sidewalks safer, improve the water in baths, pools, and homes, and keep businesses and industries running. We are a dedicated team who constantly strives to do better together, and we are passionate about building a sustainable future for our company, the communities in which we operate, and the world around us. By joining our team, you will contribute to producing and delivering every form of salt that enhances everyday life.

Job Summary

The jobholder has the primary responsibility for managing the day-to-day order execution of our automated order entry process. This position will manage the automation solution for all channels (US & Canada for C&I). Included in this role is acting as the main point of contact for escalations, continuous improvement & overall success of the order automation activities. Additionally, this role will act as the SME & play an active role in WebShop onboarding while also maintaining customer WebShop data for customers across all channels.

Duties And Responsibilities

• Works with a “virtual associate” (robot) that manages the entry of orders received via email. Orders that the virtual assistant can’t process automatically are reviewed, updated and processed by the Order Automation Coordinator.
• Additionally, the Order Automation coordinator istrator works with IT to setup and manage customers using WebShop, an online portal from which customers can place orders directly into the ERP.
• Works to improve Morton Salt’s automation efforts by identifying improvement opportunities.
• Works with CSCAs to identify customers who could be migrated to WebShop or to EDI.
• Establishes and maintains positive and effective relationships with key internal contacts, including supply chain and sales team.
• Utilize SAP order management system to review orders processed and/or cancelled by Optical Character Recognition (OCR)
• Monitor and assist in processing customer orders submitted through the OCR email boxes
• Identify issues with problematic POs and work with Customer Supply Chain Associate (CSCA) to resolve in timely manner
  
  
  

Knowledge, Skills And Abilities

• High school degree or equivalent required. College preferred but not necessary.
• Previous experience in a customer focused environment, preferably in a similar Supply Chain, Logistics role in a B2B or B2C environment is preferred.
• Knowledge of computer applications such as SAP, AS400, Word, Excel, and Microsoft Outlook.
• Excellent communication (written and verbal) skills.
• Strong interpersonal and collaboration skills.
• Able to demonstrate confidence and the ability to interact with all associate levels.
• Foster an inclusive culture.
• Integrate and work effectively with others in a changing environment.
• Strong desire for continuous learning and professional growth.
  
  
  

At Morton Salt, we work best when we work as a team, when we treat one another with dignity and respect, and value the unique contributions of others. We are committed to equal employment opportunity and prohibit discrimination and harassment based on race, national origin, sex, religion, color, disability, marital status, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, citizenship, or any other characteristic protected by law.