Administrative Support Specialist

About Mosaic Auto Group:

Mosaic Auto Group is a leading automotive dealership group committed to providing excellent customer service and a seamless experience for both our clients and our employees. We specialize in a wide range of automotive services, including vehicle sales, financing, warranties, and product support. We are looking for a highly organized and detail-oriented individual to join our team and contribute to the smooth operations of our business.

Job Description:

We are seeking an Administrative Support Specialist to assist with various administrative tasks, including data entry, warranty and product cancellations, funding, and customer handling. This role requires excellent organizational skills, attention to detail, and a customer-first mindset. The ideal candidate will be a proactive team player who is comfortable handling multiple tasks at once and able to manage time effectively in a fast-paced environment.

Responsibilities:

1. Data Entry:

   • Accurately input data related to vehicle sales, customer details, financing, warranties, and cancellations into the company's systems.

   • Ensure that all data is correct, complete, and up to date.

2. Warranty and Product Cancellations:

   • Process warranty claims and product cancellations in accordance with company policies.

   • Communicate with customers and suppliers to resolve any issues or discrepancies.

   • Maintain accurate records of all warranty claims and product cancellations.

3. Funding:

   • Assist in the preparation and processing of vehicle financing documents.

   • Coordinate with financial institutions and internal teams to ensure proper funding of deals.

   • Maintain and organize financial records related to vehicle sales.

4. Customer Handling:

   • Provide exceptional customer service to clients by answering questions, addressing concerns, and guiding them through the sales or service process.

   • Follow up with customers to ensure satisfaction and resolve any outstanding issues.

   • Communicate with customers regarding warranties, cancellations, and any other relevant services.

5. General Administrative Support:

   • Support the sales and service teams with various administrative tasks as needed.

   • Ensure that all required paperwork and documentation are processed accurately and in a timely manner.

Qualifications:

• Previous experience in an administrative, customer service, or automotive-related role is preferred.

• Strong attention to detail with excellent organizational skills.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office software.

• Ability to work in a fast-paced environment and manage multiple tasks effectively.

• Strong verbal and written communication skills.

• Customer-focused with a professional and friendly demeanor.

• Ability to handle confidential and sensitive information.

• Experience with warranty claims processing and vehicle financing is a plus.

Why Join Us?

• Competitive salary and benefits package.

• A dynamic and supportive work environment.

• Opportunities for career growth within a well-established company.

• Employee discounts on automotive services and products.