Medical Receptionist

Mosaic Dermatology is a new dermatology practice founded by Dr. Joanne Montgomery located in West Fargo, ND dedicated to delivering expert, patient-centered care. Our mission is to provide comprehensive skin health solutions that address medical, surgical, and aesthetic needs, all within a welcoming and professional environment.

Providing exceptional patient care is our number one priority. We are looking for the best and brightest to join our team and continue our excellence in dermatologic care.

Job Description:
The Medical Receptionist is responsible for maintaining a friendly, warm, and inviting environment at the Front Desk/Patient Check-In area and/or the Patient Check-Out area. It is important that the Medical Receptionist is polite, attentive, and organized. Additionally, they should be able to effectively communicate with patients and assist them in any way possible.

Job Responsibilities for Patient Care Representative Role:

• Answer multi line phone and either direct the caller to the appropriate party or handle the caller’s needs.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with new patient forms as well as copies of our office policies and legally required documents.
• Scan paperwork into patient’s file.
• Schedule appointments for new and recurring patients.
• Call and remind patients of upcoming appointments.
• Provide patients with support and guidance as needed.
• Collect monies, process end of day reports.
• Ability to handle a fast-paced environment and prioritize tasks based on importance.
• Excellent communication and problem-solving skills.
• Order office supplies.
• Verifies insurance coverage and obtains insurance authorizations/referrals/pre-certification as required for all new/established patients.
• Verifies insurance information every 90 days on all established patients and follows up on referrals/authorizations to assure they are current and active.
• Pulls daily a list of add on appointments. Verifies insurance if over 90 days and requests referral/authorization when needed.
• Maintains appropriate knowledge of insurance requirements to include knowledge of which carriers require referrals and/or authorizations and pre-certifications.
• Has sufficient knowledge of correlation between procedures and payable diagnosis.
• Communicates with patients to advise if written referral is required prior to appointment/procedure. Provides information regarding Authorizations Process, schedules and procedures to assure efficient capture of revenue for services rendered.
• Maintains ongoing communication with Practice Administrator and the RCS responsible for other functions of the Revenue Cycle.
• Maintains clean working environment

Qualifications:

• Candidates must possess previous medical office experience
• The ideal candidate should be a self-starter, reliable, detail oriented, possess a strong capability for multi-tasking in a fast-paced environment.
• Professional, friendly demeanor
• Works well in team environment
• Dermatology experience a plus
• Experience working with Modernizing Medicine is a plus
• Customer service experience required.

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Medical Specialty:

• Dermatology

Schedule:

• 8 hour shift
• No weekends

Ability to Commute:

• West Fargo, ND 58078 (Required)

Ability to Relocate:

• West Fargo, ND 58078: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $21