What are the responsibilities and job description for the Client Services Manager position at Mosaic North America?
The Client Service Manager will sell the company’s complete product and service offering to its low to mid-level and strategic prospects / clients. Responsibility will include managing existing business with clients by providing support, information, and guidance; researching and recommending new opportunities while also obtaining new and organic sales. The CSM responsibility also includes selling products by establishing contacts and developing relationships with new prospects and /or existing clients while recommending solutions.
Essential Functions of this Position
1. The Client Service Mgr. will maintain and manage the relationships and portfolio with existing or new clients by providing support, information, and guidance; researching and recommending new opportunities.
2. Sells products by establishing contact and developing relationships with prospects and /or given existing clients; recommending solutions.
3. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
4. Maintains quality service by establishing and enforcing organization standards.
5. Set up meetings with existing and or potential clients.
6. Prepare and presents presentations on products / services to existing and potential new clients.
7. Participate on behalf of the company in exhibitions or conferences.
8. Collaborate with team to achieve better results with conducting pricing strategies with purchasing and operations.
9. Other duties as assigned.
Experience Requirement
1. 2 years’ in customer service, sales or sales representative experience preferred. Some experience may be substituted for some of the above education.
2. New Business Development, proven ability to cultivate and build new business revenue.
3. Supervisor / management experience a plus.
4. Proven ability to adapt and thrive in a fast-paced environment while maintaining the highest level of professionalism and integrity.
5. Proven experience in selling, communicating and negotiating with clients.
6. Proven experience creating and deriving presentations tailored to the audience needs.
Knowledge, Skill and Ability Requirements
- Highly motivated and goal oriented.
- Analytical skills required - detailed data-analysis and comprehensive follow-up needed.
- Outstanding organizational, time management, attention to detail, and prioritization skills.
- Superior interpersonal skills to work closely with other team members and clients.
- Excellent judgment, effective problem-resolution skills, and the ability to balance multiple demands.
- Excellent written communication, verbal communication, and presentation skills.
- Relationship management skills and open to feedback.
- Possess an advanced understanding and ability to use Microsoft Office products, primarily Microsoft Excel, Power-Point, Word, and Outlook.
- Ability to travel for in-person meetings with customers (with Manager’s Approval) and partners and to develop key relationships.
