Google Store Retail Inventory Team Lead

The Google Inventory Team Lead will be expected to support the Assistant Manager, Inventory. They must combine their passion for great consumer service with inventory excellence to create a world class consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the associates to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.

Compensation Range: 27-30 dollars per hour

Responsibilities for Internal Candidates

Essential Functions of this Position:

• Lead and promote radically helpful environment by supporting product flow from receiving to customer purchase
• Supervise and execute operational tasks including cycle counts, replenishment, reporting, visual standards, stock flow and stockroom organization.
• Manage omni-channel systems including buy online and pick up in store.
• Manage spare parts inventory and store supply inventory.
• Process receiving, shipping, transfers including chargebacks and damaged goods.
• Mentor, train and foster team environment to deliver customer centric operational excellence.
• Supervise inventory preparation for new product launches, execute visual merchandising directives and communicate critical inventory levels.
• Work closely with leadership to anticipate and plan for changing inventory and staffing needs.
• Meet & greet customers, assist with sales and complete transactions when necessary.
• Ability to act as first line to de-escalate and resolve customer issues.
• Ability to address and support Inventory associate questions.

Inventory:

• Accountable for adhering to the inventory standards
• Create inventory success through collaboration as a team, not solely as an individual contributor
• Maintain inventory accuracy by identifying and correcting stock variances
• Lead stock and teams through the accurate and timely completion of daily inventory tasks
• Assume responsibility for compliance of all retail inventory processes
• Ensure all stockroom organizational and safety standards are maintained
• Manage efficient and effective handling of all merchandise from shipment receipt, processing, and planogram floor sets
• Review replenishment and in-transit reports to plan for merchandise placement substitution if needed
• Track productivity and ensure the team is meeting company standards for all visual merchandising tasks
• Oversee implementation of all visual merchandising planogram instruction and ensure the presentation meets brand standards

Supervise personnel to:

• Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity
• Consistently demonstrate excellent interpersonal, leadership, and coaching skills
• Create a work environment where motivated people can excel, exceeding daily ownership goals
• Oversee floor experience - act as floor leader to ensure consumers receive a world-class experience
• Support team and assist with consumer interactions and transactions
• Coach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performance

Management and Development:

• Inspire and engage associates by motivating team to succeed
• Promote passion, pride and commitment
• Lead by example and serve as a resource for product knowledge
• Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion
• Coach to all competences to ensure consistency of expectations within location
• Improve associate engagement through appropriate behaviors and actions
• Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service
• Resolve quickly any fraud issues communicated by security; may involve working with security or finance teams

Product Launches:

• Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan
• Actively inspect post-launch and drive improved results with best practices
• Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence
• Report concerns with associates’ knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate
• Coordinate with security, facilities and management to ensure smooth product launch-day execution including operations, staffing and scheduling
• Responsible for activity in space at all times
• Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.

Compliance:

• Drive compliance of procedures and policies
• Ensure timely completion of required training to empower personnel to succeed
• Implement, execute and inspect existing and new retail programs, tools and training
• Responsible for ensuring the training for associates to ensure they have the appropriate level of system/tool access for their roles and responsibilities.

Other:

• Manage 6-8 MOD segments per week
• Continuously display high integrity
• Develop strategic perspective and champion change
• Inspire others to high performance through collaboration and teamwork
• Utilize professional expertise to solve problems and analyze issues
• Capture initiative and strive for results
• Assist management in assigning the following: breaks, opening/closing tasks, & holding team accountable to their attendance
• Support management needs
• Other duties as assigned.

Qualifications for Internal Candidates

• 3 yrs working high volume retail, stockroom, shipping & receiving, or warehouse inventory
• 1-3 years’ previous leadership experience in the telecommunications or consumer service related industry
• Effective communication, presentation and interpersonal skills
• Strong organizational skills with attention to detail
• Experience working with any of the larger consumer electronics stores technology.
• Demonstrates passion for leading edge technology and product solutions.
• Possess strong written and verbal communication, and working knowledge of G-Suite
• Have a strong working knowledge of standard operating procedures
• Experience conducting coaching and positive reinforcement.
• Excellent communication skills and demonstrated ability to meet or exceed performance standards
• Ability to motivate team
• Ability to work flexible hours, including evenings, weekends and holidays
• Work with associates to elevate skills and performance, providing coaching on opportunities for improvement
• Maintain knowledge of all brand products - complete training and support associates with required training on current and upcoming products.
• Ability to effectively read and interpret schematic diagrams
• Ability to work flexible schedule including nights and weekends.

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, Dental, Vision, and Telehealth
• Basic Life Insurance and AD&D
• Voluntary Life Insurance
• Short Term and Long Term Disability
• Flexible Spending Account
• Health Reimbursement Account
• 401(k) match
• Legal Insurance
• Pet Insurance
• Employee Assistance Program
• Employee Discount Program
• Tuition Assistance Plan
• Paid Time Off and Company Paid Holidays