What are the responsibilities and job description for the NOC Specialist position at Mosaic Technologies?
NOC Specialist
Mosaic Technologies
Cameron, Wisconsin
Position Summary
Mosaic Technologies is currently looking for a NOC Specialist to join our growing team.
The NOC Specialist serves as Tier 2 technical support for Mosaic’s internal and external customers, resolving or escalating technical matters to ensure minimal downtime. Additionally, this position is responsible for troubleshooting, provisioning, providing support to the IT team, and working across departments to meet customer needs.
Essential Functions (including but not limited to)
· Initiate trouble tickets, enter and communicate trouble information, and initiate follow-up on needed repairs.
· Process telephone porting requests for residential and commercial customers.
· Provision residential and commercial orders and prepare equipment for installs.
· Test new services, hardware, and products.
· Complete audits, track outages, schedule upgrades and updates.
· Provide provisioning support to the IT department and field technicians.
Knowledge, Skills, and Abilities
· Knowledge of applications such as e-mail, Microsoft Office, project management software.
· Ability to organize and prioritize multiple work assignments while paying close attention to detail.
· Ability to make sound technical decisions using information at hand.
· Skill in reading and interpreting technical documents and information.
· Ability to communicate with co-workers and customers in a professional and courteous manner.
Education and Experience
· High school diploma plus 2 years additional technical experience preferred.
· Prior experience with Calix systems highly desired.
· Must possess and maintain and valid driver's license.
Location & Schedule
· This position is located at our Cameron, WI office.
· The core schedule is Monday - Friday, 8:00 - 4:30 with overtime as needed to meet customer needs.
· Participates in an on-call rotation.
Why Mosaic?
· Our steady, strategic growth revolves around a commitment to quality.
· We are a non-profit organization that truly puts the cooperative and customer first.
· Safety is our number one priority for all positions.
· Benefits include medical, dental, vision, 401(k), a generous amount of PTO, and discounted services that begin on day one of employment.
Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance free workplace; therefore, pre-employment drug screen and background check are required.
