What are the responsibilities and job description for the Communications Representative / Operator position at Mosaic?

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.

Details

Communications Representative / Operator
Communication Representatives
PRN Status
Variable Shift
Pay: Starting at: $15.30 / hour

Summary

This position is responsible for intake of all inbound calls to the Mosaic Life Care main phone number, transferring calls, paging out messages to various Mosaic Life Care caregivers, and connecting caregivers to facilitate patient care. This position uses multiple means of telecommunication to serve the customer in both emergent and non emergent situations. This position greets the OB patient and works with OB caregivers to check in the OB patient. They provide security check in for OB visitors, monitors and manages the entrance into the OB unit. This position participates in data collection through log keeping and various process improvement activities as directed.
This position works under the supervision of the Manager and is employed by Mosaic Health System.

Duties

Answers telephones. Handles incoming and outgoing calls in an efficient, expedient manner. Connects the the caller with proper destination based on request or interpretation of caller need. Intake and communication of Shared Services telephone requests that require 24/7 service
Acts as communication liaison by utilizing multiple forms of telecommunication to connect and relay information to all Mosaic Life Care caregivers, patients and visitors.
Performs correct procedure for contacting "on-call" caregivers to facilitate patient care.
Notifies pharmacy/distribution of Code Blue Cart Exchange.
Other duties as assigned

Qualifications

H.S. Diploma
Communicating with multiple forms of telecommunication Proficient in usage of medical terminology Excellent communication skills, and the ability to prioritize. Experience as a secretary in a health care setting is preferred. Minimum speed of 40 words per minute and computer literacy is preferred.

Salary : $15

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Communications Representative / Operator

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