INTERNAL ONLY - Business and Information Systems Analyst

***INTERNAL APPLICANTS ONLY***

MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓ , qʼʷa:n̓ƛʼən̓ , SEMYOME, and Matsqui nations where we are privileged to carry out our mission. 

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI ), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today, the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs, including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated individual to join our team! Not sure if you're 100% qualified? We encourage you to apply anyway! 

POSITION FUNCTION:

The Business and Information Systems Analyst leads and manages improvements to processes and technologies for the organization by analyzing business processes, workflows, and systems to find out how they can be improved and/or automated. The Business and Information Systems Analyst also coordinates and manages business technology-related projects and assists in the development of user training materials. This position interacts with and impacts all stakeholders within MOSAIC.

KEY DUTIES AND RESPONSIBILITIES:

• Interview stakeholders to determine requirements and examine current and new business procedures in light of those requirements.
• Apply knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes, requirements, use cases, etc.
• Identify control deficiencies and recommend solutions to remediate and reduce risks to the organization while improving the user and client experience
• Research and estimate the costs of upgrades and improvements
• Recommend solutions for improving and restructuring organizational systems or procedures
• Assess business performance, information, and plans by conducting regular tests and analyses
• Ensure change management protocols are adhered to.
• Lead and participate in sessions re-engineering business processes and systems
  
• Facilitate process workshops that involve eliciting process requirements and liaising with users to gather requirements and to review options
• Educate business users responsible for managing and operating business processes
• Lead the coordination of business technology vendors to achieve support agreements.
• Coordinate and lead complex business technology projects.
• Lead and manage business technology related messages to all users.
• Coordinate and manage the development of business technology related training materials for users.
  
• Host workshops, information gathering sessions, training, and Q&A events for all users.
• Serve as a liaison between stakeholders and users and effectively communicate insights and plans to cross-functional team members and management
• Generate and review reports (e.g., trends, project updates, risks, backlog, patterns and other data and issues) and provide summaries and recommendations to leadership.
• Review and manage all issues with material impact to the organization, including changes to legislation, contracts, standards, etc.
• Work with stakeholders to deliver projects on time and within budget
• Obtain quotes for the work and administer tenders.
• Schedule and coordinate work, deliveries, installations, inspections, etc.
• Supervision of contractors and other personnel when required
  

QUALIFICATIONS:

• Post-secondary degree in Business or Computer Science or equivalent experience
• Knowledge of Business Process Mapping & Re-Engineering
• Project Management experience
• Proficiency with Office365 (SharePoint, Teams, Power Apps/Automate/BI) ERP & CRM Systems
• Knowledge of privacy legislation and current security practices/standards and Risk management
• Knowledge of Implementation controls, Workflows & Automation

COMPENSATION: $69,360.00 - $71,716.00 annual salary

HOURS: full time (35 hours per week)

The successful candidate must be able to commute to the Boundary office location. 

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: April 1, 2025 4:30 pm. 

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.

Salary : $69,360 - $71,716