Lead Trainer, Google Store

DESCRIPTION

Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!

The Google Lead Trainer will be the designated training expert, ensuring the team is provided with appropriate training and support for a broad level of users. Trainers are expected to be available to support all areas of consumer and associate training, and service in the brands’ space as needed. This individual must be goal-driven, and expected to create and promote an extraordinary experience in a “consumer first” environment.

RESPONSIBILITIES

Essential Functions of this Position

• Be the expert on ‘Radically Helpful’ customer service, brand ecosystems and store functions.
• Responsible to execute ongoing training of store team knowledge of brand products and services.
• Responsible for managing training calendar, content and presentations.
• Collaborate with Account Manager and Store Manager to identify, communicate, and measure success of training.
• Evangelize brand’s products and services.
• Lead consistent and inspiring onboarding of new employees.
• Exemplify the standard of selling and procedure excellence.
• Create an inclusive, collaborative and engaging environment.
• Partner with corporate team to plan, staff and host consumer training seminars and brand events

Management and Development:

• Share information and provide service that continuously enhances the consumer experience
• Understand the challenges of being new to technology and show sensitivity to consumer's level of technical proficiency
• Create experiences that promote excitement around brand ownership, empowering consumers to learn, create, and share
• Lead new initiatives related to brands’ product and service training
• Deliver training sessions in all areas pertaining to brands’ consumer and designated professional applications, including the ability to demonstrate and offer support in all current versions of devices
• Identify training opportunities; create and supervise structured development for the team
• Provide training and coaching to store staff regarding customer training services
• Recommend complete solutions to meet consumers’ needs
• Maintain knowledge of current promotions, store initiatives, and policy and procedures
• Create ongoing business opportunities by offering services and establishing learning relationships with customers.
• Perform additional support /service functions within service/training environment as developed.
• Other duties as assigned

QUALIFICATIONS

• BA/BS or equivalence in training. Technology field is preferred.
• 3 Years experience creating training content in a high tech area
• 1 Years presenting to audiences
• Proven ability to lead and inspire large dynamic teams
• Ability to maintain composure and communicate effectively while multitasking in fast paced environment
• Excellent verbal and written skills
• Teaching experience and a love of teaching all user levels. Ability to adjust teaching style and pace to meet individual customer needs.
• Clear, concise public speaking and presentation skills with the ability to exhibit an energetic and enthusiastic attitude and tremendous interpersonal communication skills
• Strong interpersonal skills, team player, and the ability to work in a fast-paced environment
• Familiar with carriers, big box, and consumer electronics
• Comfortable educating and sharing product feature and benefit information with customers and retail associates/agents
• Communicate effectively in group presentations and demonstrations
• Independent and motivated team player

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, Dental, Vision, and Telehealth
• Basic Life Insurance and AD&D
• Voluntary Life Insurance
• Short Term and Long Term Disability
• Flexible Spending Account
• Health Reimbursement Account
• 401(k) match
• Legal Insurance
• Pet Insurance
• Employee Assistance Program
• Employee Discount Program
• Tuition Assistance Plan
• Paid Time Off and Company Paid Holidays

ABOUT US

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce retail media and field marketing, to design and production. With a 35 year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

We empower you to Discover Your Path and fully embrace BEING YOU as you shape your journey with us. At Acosta Group, we value equal opportunity in employment practices and career progression. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race/ethnicity, gender/gender identity, disability, veteran status, or any other basis protected by federal, state, and local laws. Acosta Group will provide reasonable accommodations for applicants with physical or mental disabilities to complete applications or interviews for employment. If reasonable accommodation is needed to participate in the job application or interview process, please contact EmployeeServices@acosta.com

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

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Mosaic is part of Acosta Group. To learn more about Mosaic click here: https://acosta.jobs/agency/mosaic

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Marketing

Salary Range: $65,000.00 - $72,000.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 4687