What are the responsibilities and job description for the Customer Care Agent position at Moses Auto Group?
The Moses Auto Group is looking for a career-minded, self-starting CSR for our Business Development Center.
In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions online and over the phone about vehicles and purchasing options. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs.
The Moses Auto Group has provided 75 years of service to the state of WV. We are third generation, family-owned and operated. Our goal is to treat employees and customers like they are joining a family when they work here or do business with us.
Compensation and Benefits:
- Competitive Pay; Our current reps earn between $15-$30/hour
- Flexible Working Hours (40 hours per week. 5 day work week. Some 11am-7pm shifts and Saturdays are required)
- Health, Vision and Dental Insurance
- Paid Time Off
- 401(K) with match
Responsibilities:
- Follow up with prospective customers that are interested in our vehicles
- Generate appointments and market to potential customers through phone, text and email
- Connect new customers with appropriate sales team member
- Work with customers in a professional, well-spoken manner
- Log all activity in a database
- Meet and exceed goals
Requirements:
- Strong verbal and written communication skills
- Proficiency with Microsoft Word, Excel, and Outlook
- Time management, prioritization, and multitasking skills
APPLY ONLINE ONLY. NO CALLS PLEASE.
Moses Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary : $15 - $30
