Assistant Manager of Outdoor Services

Position Description

Position Summary. Responsible for the overall field operations of two home services divisions to increase productivity, quality of service and profitability. Hire, train, mentor and manage technicians to meet overall company goals and customer demands. Identify gaps in knowledge, create and implement training, and evaluate effectiveness. Investigate and address customer complaints relating to field operations, creating an acceptable resolution. Responsible for assisting with increasing sales through participation in networking and providing quotes.

Qualifications. Experience in the home service industry, preferably supervising or managing employees. Demonstrated ability in developing and implementing effective training programs. Ability to provide excellent customer experiences. Must have the knowledge and ability to diagnose and repair minor mechanical issues with equipment and be proficient with mechanical tools and equipment. Demonstrate excellent verbal and written communication, Microsoft Office program knowledge, a valid driver’s license, and the ability and willingness to work flexible hours. During the first 90 days, the chosen candidate will obtain an Alabama Household Pest Control License and must satisfactorily complete a 90-day training period.

Job Relations Reports to Operations Manager

Main Duties and Responsibilities

• Professionally and effectively develop and manage technicians through adhering to an effective hiring process, providing training and mentorship.
• Identify and address areas of improvement through routine field evaluations and customer feedback. Provide training in deficient areas identified.
• Create a cohesive team environment through developing and maintaining good employee relations, and effective communication with team, customers and vendors.
• Maintain and create positive customer relations by providing high customer service standards, being polite and responsive to the customer's needs, and resolving complaints promptly.
• Professionally resolve problems or concerns received from customers and/or employees.
• Perform site visits for ineffective treatments/excessive complaints to assess problem, determine resolution. Then follow up to see if resolved.
• Ensure the company safety program and policies are followed by all field staff.
• Ensure all company vehicle & equipment maintenance, repair and cleanliness program is effectively completed.
• Perform minor to moderate mechanical repairs on equipment.
• Effectively manage field inventory to ensure adequate supply at all times.
• Maintain building security and overall cleanliness of technician areas/warehouse areas.
• Covering technician routes as needed due to call outs, turnover, etc.
• Assist with growing the business through networking in the community and providing quotes.
• Perform the day-to-day operations of the Operations Manager in their absence.

Special Demands/Physical Requirements. This position requires medium to heavy lifting and the ability to carry of a 60 – 70 lb backpack blower while walking customer properties for long periods of time in warm and humid temperatures. It also requires frequent travel in a company vehicle while performing the essential functions of the position.

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Experience:

• home services: 1 year (Preferred)
• Pest control/Mosquito Control: 1 year (Preferred)

License/Certification:

• Driver's License with a clean record (Preferred)

Work Location: Multiple locations

Salary : $42,000