What are the responsibilities and job description for the Customer Service Representative position at Mosquito Joe?
Customer Service Representative
Delivering a 5-Star, Old-Fashioned Experience
Are you someone who loves engaging with people over the phone, keeping conversations flowing, and delivering exceptional customer service? Do you thrive on organization, enjoy working with spreadsheets, and have a natural curiosity to learn? If so, we want you on our team!
About the Role
We are seeking a Customer Service Representative to provide a warm, professional, and knowledgeable experience for our customers. In this role, you will handle inbound and outbound customer calls, answer questions, and schedule services—all while ensuring every customer feels valued and heard.
This position offers flexible scheduling, including early morning or late afternoon shifts (up until 7 PM), with reduced hours available during off-peak periods.
What You’ll Do
Engage & Assist Customers – Answer calls with confidence, actively listen to customer needs, and provide solutions in a friendly and professional manner.
Manage Conversations – Keep calls efficient while maintaining a personal touch, ensuring customers feel heard and valued.
Work Across Multiple Technology Platforms – Navigate between various systems, understand how they are connected, and use them efficiently.
Maintain Accurate & High-Quality Work – Take pride in your work, ensuring that customer records and interactions are precise and well-documented.
Use Microsoft Office & Spreadsheets – Work within Excel and other tools to keep operations running smoothly.
Stay Curious & Coachable – Learn about our services, ask great questions, and be open to coaching to continually improve.
What We’re Looking For
Excellent phone skills – You love talking to people and can manage conversations with ease.
Strong technology skills – You’re comfortable navigating multiple platforms and understanding how they work together.
Organized & detail-oriented – You take pride in the accuracy and quality of your work.
Microsoft Office proficiency – You know your way around Excel and love working with spreadsheets.
Curious & eager to learn – You ask great questions and enjoy learning about our industry.
Confident & professional – You carry conversations with ease and represent our company with pride.
Coachable & adaptable – You take feedback well and are always looking to improve.
Why Join Us?
Be part of a company that values old-fashioned customer service in a modern business.
Enjoy flexible scheduling with early morning or late afternoon shifts available.
Work in a supportive and professional environment where your contributions truly matter.
Adaptable work schedule—more hours available during peak times, with flexibility during slower periods.
If you love talking to people, thrive in a fast-paced environment, and enjoy working with technology and spreadsheets, this role is perfect for you!
Apply today and help us deliver an unforgettable customer experience!
Salary : $17 - $22
