What are the responsibilities and job description for the Outside Operations Manager position at Mosquito Joe?

We get it. You have options when it comes to finding a new career. When you put on a Mosquito Joe uniform, you become part of the family—a group of people committed to excellent customer service and enthusiastic about making the outdoors a place that’s fun for everyone.

The duration of a mosquito season varies by location. This allows you to maximize your work / life balance and spend time on other passions.

We are not a standard, run-of-the-mill pest control company. We have it so much better. We only treat outdoor pests like mosquitoes, ticks, and fleas – no crawl spaces, no attics, and no scary sheds to deal with.

This truly is one of the best operations manager opportunities available. We take pride in providing top-tier pest management while fostering a collaborative and supportive work enviroment. If you're ready to lead a team that values hard work, integrity, and exceptional customer service- dedicated to helping customers regain control of their coutdoors- then you've come to the right place.

Your Mission if You Choose to Accept It - Responsibilities as an Operations Manager…

Happiness Hero – Yep, you are the first point of contact in the war on mosquitoes and other pesky insects that can ruin outdoor fun. Handle customer calls / correspondence for service, scheduling, invoicing, and billing inquiries on a daily basis to make sure outside is fun again.
People Partner – Lead, train, and mentor field technicians and office staff on a daily basis in effective communication, problem resolution, and customer engagement- fostering a team-first culture while maintaining a healthy and safe working environment.
Doing It with Style – As the first point of contact for the Mosquito Joe brand, you bring professionalism by following our Mosquito Joe process. In addition, you go above and beyond to deliver an unforgettable customer service experience.
Communicating with the Local Office and Field Technicians – Communicates with branch personnel to resolve service and scheduling issues. Close communication with the field technicians to making sure they have the right supplies to service customers.
Track & Tune – Manage inventory, equipment maintenance, and regulatory compliance.
Chief Happiness Officer - Manage brand reputation through direct dealings with customers either by phone, text or email. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.
Wizard of Growth and Acquisition – Customer acquisition is another key element to the growth of our company. Development and implementation of a marketing plan is vital to the growth our business year-over-year.

This Operations Manager Job is For You If…

You enjoy playing detective. Every property is different, with different problems to solve.

You value being part of a Team that is like family and are ready to use your excellent communication skills when you have the opportunity.

You are self-motivated and always looking for ways to improve.

You enjoy seasonal work. This is the type of job where you work hard for a few months of the year and can do something else the rest of the time.

You understand team dynamics and customer relationships.

You excel at organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You put the teams success first and lead by example.

You enjoy interacting with customers and providing great service.

You have strong communication skills to be able to clearly explaining solutions

You thrive in a face paced, high-volume environment

To Succeed in this Role as an Operations Manager…

Always bring your A-game. As the first point of contact, you shape both customer experiences and team performance. Lead by example with professionalism, service excellence, and accountability.

Subject Matter Expert. You’ll learn the proper guidelines for mentoring technicians, handling customer calls, and identifying customer needs. Recommending tailored services and products to enhance customer satisfaction while driving revenue growth.

Lead with Vision. You don't just manage tasks; you develop and communicate a clear direction for your team.

Be Proactive, Not Reactive. Identify potential issues before they arise. Whether it's staffing, customer concerns, equipment, or inventory. Put solutions in place to keep operations running smoothly.

Stay on schedule. Efficiently schedule service visits and maintaining efficient routes that reduce drive time for field technicians.

Balance People & Performance. Support and motivate your team while holding them accountable for high standards of service and professionalism.

Own the Results. Take responsibility for your team's productivity, efficiency, and service quality. Find solutions and improve where needed.

Data Storyteller. Determine goals based on company performance, set a plan in place to support the goals, implement plan, track the results and make adjustments as needed to ensure company is performing at its best.

There are a few minimum requirements for our Operations Manager...

Excellent interpersonal and communication skills.

Strong ability to coach and develop teams in a hands-on enviroment.

Basic computer skills in various software and web-based applications including having experience with Microsoft Office products.

Excellent problem-solving skills.

Strong attention to detail and follow through.

Demonstrated ability to manage inventory, performance, time, and prioritize tasks efficiently.

Prior supervisor / management experience, particularly in the home services industry, is highly desired but not required

Strong administrative, organization, phone and filing skills.

Some basic math skills — add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Benefits & Pay

The pay range for this position is $45,000 to $65,000 and depends on whether you have prior experience in this or other similar operations manager positions.

What we have to offer :

No nights, limited weekends, and holidays - Work hard during the week so that you can enjoy nights, weekends, and holidays with your friends and family.

Paid Training - No experience necessary. Earn money while you learn and prepare to provide the best service possible for our customers.

Great Perks - Enjoy access to a franchisee-supplied car while you work and earn bonuses and recognition.

One Unit- A collaborative and supportive company culture- We win together!

Fun Work Environment - We are committed to making outside fun again. If you like to work hard and play hard, this is the place for you.

At Mosquito Joe, we don't just hire managers- we develop leaders. We are looking to hire those who share our passion for fighting mosquitoes and other outdoor pests while also creating a work enviroment where every employee is supported, challenged, and given opportunities to grow. If you're a results-driven leader with a passion for team success, operational excellence, and customer satisfaction, apply today to join the Mosquito Joe family. If you meet the operations manager requirements for the position, our system will schedule you for an interview immediately.

Salary : $45,000 - $65,000

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