What are the responsibilities and job description for the Sales/Customer Service Representative position at Mosquito Joe?
Your Mission if You Choose to Accept It - Responsibilities as a Sales / Customer
Service Representative…
First Point of Contact – You are the first point of contact in the war on mosquitoes and other pesky insects that can ruin outdoor fun. You will build rapport and cultivate relationships with customers to understand their needs and provide appropriate solutions.
Inside Sales - You will develop an understanding of all our services and follow up with prospects as
well as communicate the value proposition of our other services in a compelling manner to current customers to increase the sale of our services (there is no cold calling required.)
Subject Matter Expert. You’ll learn the proper guidelines for handling customer calls and identifying needs of customers and suggest services and / or products that are specific to the customer needs in order to generate revenue.
This Job is For You If…
You value being part of a team that is like family.
You enjoy seasonal work. You will work March – September and can do something else the remainder of the year.
You enjoy interacting with customers and providing great service
You thrive in a face paced, high-volume environment and maintain accuracy
Great second job for teachers
To Succeed in this Role as a Sales / Customer Service Representative…
Multitasker. You’ll be our customers’ first point of contact and responsible for delivering a best-in-class customer experience while using multiple systems including CRM, proposal and estimate generators, among others often simultaneously
Strong systems experience. Proficient knowledge of Microsoft Office and other web-based applications that will lend itself to learning our internal systems
Subject Matter Expert. You’ll learn the proper guidelines for handling customer calls and identifying needs
of customers and suggest services and / or products that are specific to the
customer needs in order to generate revenue.
Job Requirements for our Sales / Customer Service Representative...
Excellent interpersonal and communication skills
Extensive computer skills in various software and web-based applications including having experience with Microsoft Office products
Strong attention to detail and follow through
Demonstrated ability to prioritize tasks and manage time efficiently
Prior customer service / call center experience is highly desirable
Benefits & Pay
The pay rate for this position is $18.00 / hour plus bonuses based on achieving sales targets
What we have to offer :
Afternoon / evening schedule – leaving your days free for other pursuits; schedule is Monday through Thursday 2 PM - 7 PM and Saturday 9 AM - 2 PM (Hours have some flexibility)
401(k) available – With company match
Fun Work Environment - We are committed to making outside fun again. If you like to work hard and play hard, this is the place for you.
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