What are the responsibilities and job description for the Customer Service Representative position at Mosquito Squad Benton Harbor, MI?
Company Overview
Mosquito Squad Chicago, a division of R2D2 Support Services Co., Inc., has been dedicated to providing effective pest control solutions since 2005. We specialize in mosquito and tick elimination treatments, offering our signature Protective Barrier Treatment alongside all-natural options to help families enjoy their outdoor spaces without the nuisance of pests.
Summary
As a Customer Service Representative at Mosquito Squad Chicago, you will be the first point of contact for our clients, ensuring they receive exceptional service and support. This role is vital in helping us maintain our reputation for quality service while assisting customers in achieving their pest-free outdoor environments.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and in-person interactions.
- Provide detailed information about our services and treatment options to clients.
- Assist customers with scheduling appointments and managing their accounts.
- Handle customer complaints with professionalism and empathy, resolving issues effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with technicians to ensure seamless service delivery.
- Promote additional services that may benefit customers based on their needs.
Qualifications
- Proven experience in customer service or client support roles.
- Strong communication skills with a focus on phone etiquette and interpersonal interactions.
- Ability to handle cash transactions accurately and responsibly.
- Bilingual skills are a plus for enhancing customer engagement.
- Familiarity with sales techniques is beneficial but not required.
- Demonstrated ability to analyze customer needs and provide appropriate solutions.
If you are passionate about delivering outstanding customer experiences and want to be part of a team that transforms outdoor spaces into pest-free paradises, we invite you to apply today!
Qualifications
- Customer support
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Paid time off
Shift:
- Day shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Grand Rapids, MI 49548 (Preferred)
Work Location: In person
Salary : $17 - $18
